Frontline Administrative Specialist I - Customer Service

City of Johnson City; Johnson City (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

The City of Johnson City, Tennessee, is seeking an Administrative Specialist I to serve as a Customer Service Representative for Water & Sewer Services. This role provides front-line support, clerical and data-entry tasks, and handles filing, invoices, and work orders.

The position requires strong Excel and Access skills, the ability to maintain accurate records, and good customer relations with internal and external stakeholders.

Qualifications

• High school diploma or GED and related clerical/customer service experience.
• Ability to maintain accurate records and prepare fiscal reports.
• Strong knowledge of office methods, procedures, and equipment.
• Proficiency in Excel and Access.

Responsibilities

• Receive and process calls to the appropriate department.
• Create and maintain filing systems and libraries.
• Process requisitions, invoices and work orders.
• Enter data into the department computer system.
• Prepare vendor invoices and purchase orders.
• Operate standard office equipment and manage mail.
• Assist management with special projects.

Skills

Customer service

Data entry

Office procedures

Record keeping

Education

High school diploma or GED

Tools

Excel

Access

Job description

The City of Johnson City, Tennessee, is seeking an Administrative Specialist I to serve as a Customer Service Representative for Water & Sewer Services. This role provides front-line support, clerical and data-entry tasks, and handles filing, invoices, and work orders.

The position requires strong Excel and Access skills, the ability to maintain accurate records, and good customer relations with internal and external stakeholders.