Front Waiter

The Modern; Carpinteria (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality group is seeking a Front Waiter/Server Assistant to enhance guest experiences by providing exceptional service and maintaining cleanliness in dining areas. The ideal candidate will assist Captains, communicate effectively, and work as part of a team in a fast-paced environment. Training will be provided to ensure adherence to company standards and guest satisfaction.

Qualifications

• Ability to write and communicate verbally.
• Maintain positive energy throughout the day.

Responsibilities

• Assist Captains in guest service steps and reset tables efficiently.
• Maintain cleanliness of stations and the entire revenue area.
• Communicate guests' needs to support staff.

Skills

Communication

Teamwork

Customer Service

Education

Tao Group Hospitality in-venue front waiter training

Job description

The Front Waiter / Server Assistant assists Captains in guest service steps and resets tables efficiently, professionally, and effectively. They interact politely and courteously with dining room/lounge guests, team members, and supervisors to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

1. Anticipate and accommodate the needs of guests.
2. Maintain the general cleanliness and orderliness of tables.
3. Communicate guests' needs to Front-of-House and Heart-of-House support staff, servers, managers, and chefs.
4. Deliver, fill, and re-fill water as requested by guests and/or directed by servers.
5. Clear and reset tables; clean table areas, including banquettes, during service.
6. Help ensure guest satisfaction through active participation in service.
7. Maintain cleanliness of stations and the entire revenue area.
8. Comply with Department of Health and company sanitation standards.
9. Set up floor and side stations, perform side work, and other opening/closing procedures as directed by management, including:

• Ensure tables and chairs/banquettes are clean and debris-free.
• Set tables with proper settings.
• Wipe down chairs, tables, and banquettes.
• Stock side stations with prescribed supplies.
• Perform opening and closing side work as prescribed.
• Participate in marking tables for upcoming courses when available.
• Report all breakage and damage immediately to management.
• Attend and participate in daily pre-service meetings and departmental trainings.
• Learn by listening, observing team members, and sharing knowledge while leading by example.
• Maintain a positive and professional attitude.
• Demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
• Work as part of a team, providing help and support to fellow team members.
• Assist with or complete additional tasks as assigned.

TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue front waiter training

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment and physical demands described are representative of those encountered while performing essential functions. Reasonable accommodations may be made for individuals with disabilities.

• Ability to write and communicate verbally.
• Maintain positive energy throughout the day.
• Print legibly for team members, management, and guests.
• Kneel, bend, and stand for extended periods.
• Move quickly.
• Push and lift up to 50 lbs.
• Work in environments with varying noise levels, crowds, and smoke depending on guest volume.
• May work extended hours, irregular shifts, evenings, weekends, and holidays.
• Exposure to cleaning materials and hot kitchen elements.
• Work in office, casino, nightclub, bar, lounge, and restaurant environments.
• Maintain a professional, neat, and well-groomed appearance per company standards.
• Be effective as part of a team, interacting professionally with internal and external customers, managers, and coworkers.
• Maintain confidentiality.
• Handle a fast-paced, busy, and somewhat stressful environment.