Front Store Clerk

Grantsky Ventures Inc; Florida; Presencial; USD 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental coverage

Vision coverage

Paid time off

401(k)

Staff discounts

Descripción de la vacante

Harborside Pharmacy & Wellness is seeking a Front Store Clerk to support non-clinical pharmacy operations. You will assist customers, handle calls, process POS transactions, and help manage front-store inventory and displays.

The role emphasizes organization, confidentiality, and teamwork in a fast-paced environment. This is a full-time, on-site position with competitive hourly pay and benefits.

Formación

• High school diploma or equivalent preferred.
• Previous customer service, retail, medical office, pharmacy, inventory, shipping, or administrative experience preferred.
• Strong verbal and written communication skills.
• Excellent organization and attention to detail.
• Ability to prioritize multiple calls, texts, patients, deliveries, and shipments at once.
• Comfort using computers, text messaging platforms, point-of-sale systems, shipping software, and inventory tracking systems.
• Ability to maintain confidentiality and handle sensitive patient information appropriately.

Responsabilidades

• Answer pharmacy phone calls promptly and professionally.
• Monitor pharmacy text messages and respond to routine, non-clinical requests.
• Triage calls, texts, and patient requests, and route prescription, medication, and clinical questions to the appropriate pharmacy team member.
• Assist with routine questions about hours, order status, pickup, delivery, shipping, and payment.
• Accurately document messages and communicate time-sensitive requests to the right team member.
• Maintain patient confidentiality and comply with HIPAA and pharmacy privacy requirements.

Conocimientos

Customer service

Communication

Organization

Multitasking

Educación

High school diploma or equivalent

Herramientas

POS system

Shipping software

Descripción del empleo

Employment Type: Full-Time, Hourly, Non-Exempt

Reports To: Pharmacy Manager

Schedule: 9-5 PM Monday through Friday and every other Saturday 10-2PM

Compensation: $17-20 per hour

Job Summary

This position is an important first point of contact for patients, providers, vendors, delivery drivers, and visitors. The ideal candidate is highly organized, communicates well, and thrives in a fast-paced, hands-on environment. We are looking for a proactive team member who can recognize and prioritize operational needs, manage incoming calls and texts, coordinate deliveries and shipments, and keep our front store and inventory running smoothly.

What You’ll Do

Patient Communication & Customer Service

• Answer pharmacy phone calls promptly and professionally.
• Monitor pharmacy text messages and respond to routine, non-clinical requests.
• Triage calls, texts, and patient requests, and route prescription, medication, and clinical questions to the appropriate pharmacy team member.
• Assist with routine questions about hours, order status, pickup, delivery, shipping, and payment.
• Accurately document messages and communicate time-sensitive requests to the right team member.
• Maintain patient confidentiality and comply with HIPAA and pharmacy privacy requirements.

Delivery & Shipping Coordination

• Coordinate and organize local patient deliveries, verifying addresses, contact information, and delivery instructions.
• Prepare completed orders for delivery and route packages to the appropriate driver or delivery service.
• Coordinate outgoing shipments using approved carriers and pharmacy procedures, including generating shipping labels.
• Assist with preparation of refrigerated and temperature-sensitive shipments per established procedures.
• Track outgoing shipments, assist with routine delivery or shipping issues, and maintain accurate documentation.

Inventory, Receiving & Replenishment

• Receive incoming packages from wholesalers, vendors, and carriers, and verify them against packing slips, invoices, or purchase orders.
• Inspect shipments for damage, missing items, or incorrect quantities, and promptly report concerns.
• Monitor and replenish front-store merchandise, supplements, packaging, shipping, and office supplies to maintain par levels.
• Proactively identify and document low-stock, out-of-stock, and backordered items using the pharmacy’s inventory tracking process.
• Communicate critical or recurring shortages to the Compliance & Operations Supervisor or appropriate team member.
• Assist with physical inventory counts, cycle counts, and audits, and report discrepancies for review.
• Monitor expiration dates, notify pharmacy personnel of short-dated or expired products, and rotate stock using first-expire, first-out practices.

Front Store & Point-of-Sale

• Operate the point-of-sale system accurately, process payments, and provide receipts.
• Help customers locate OTC products, supplements, and retail merchandise without providing clinical recommendations.
• Restock and face merchandise, and assist with pricing, displays, and promotional materials.
• Maintain a clean, organized, and professional front-store environment.
• Notify management of frequently requested products or recurring shortages.

General Pharmacy Operations

• Support pharmacy staff with non-clinical administrative tasks, including filing, scanning, and printing.
• Maintain organization of pickup, front-counter, receiving, shipping, and storage areas.
• Assist team members during periods of increased patient, phone, shipping, or delivery volume.
• Immediately communicate patient complaints, workflow concerns, and delivery issues to the appropriate supervisor.
• Follow all Company policies, safety requirements, and applicable pharmacy regulations.

This is a non-clinical pharmacy support position. The Front Store Clerk must not provide medical advice, interpret prescriptions, counsel patients on medications, make clinical recommendations, perform duties restricted to pharmacists or registered pharmacy technicians, or represent themselves as a pharmacist or pharmacy technician. Clinical and medication-related questions must be promptly referred to the pharmacist or appropriate team member.

What You’ll Bring

• High school diploma or equivalent preferred.
• Previous customer service, retail, medical office, pharmacy, inventory, shipping, or administrative experience preferred.
• Strong verbal and written communication skills.
• Excellent organization and attention to detail.
• Ability to prioritize multiple calls, texts, patients, deliveries, and shipments at once.
• Comfort using computers, text messaging platforms, point-of-sale systems, shipping software, and inventory tracking systems.
• Ability to maintain confidentiality and handle sensitive patient information appropriately.
• Dependable attendance and punctuality.
• Ability to follow established procedures, accept direction, and work both independently and as part of a team.

What We Offer

• Competitive hourly pay based on experience
• Medical insurance with employer contribution, plus dental and vision coverage options
• Paid time off & paid holidays
• Company 401(k)
• Staff discounts in-store and on medications

Physical Requirements

Ability to stand and/or walk for the majority of the workday; frequently bend, reach, stoop, and squat; stock merchandise at varying shelf heights; push carts; lift and carry packages up to 40 lbs; and perform repetitive tasks with the hands and wrists, such as typing, scanning, labeling, packaging, and operating point-of-sale equipment.

Equal Opportunity Employer

Harborside Pharmacy & Wellness is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable federal, state, or local law.