Front-Stage Security & Guest Experience Agent

16oncenterchicago; Chicago (IL); On-site; USD 2,755,000 - 3,582,000; Part time

Benefits offered by this job

Paid leave

Transit benefits

401(k) with company match

Tickets to shows and dining discounts

Job summary

16 On Center Chicago seeks a Barricade Security Agent at Thalia Hall to ensure safety for guests, artists, and staff during concerts. This role operates at the front-of-stage barricade, maintaining crowd control and assisting with crowd-surfing situations while upholding hospitality standards.

Responsibilities include checking IDs, securing backstage access, guiding guests, and coordinating with medical and House teams. Open availability for late nights, weekends, and major events is required.

Qualifications

• Previous security experience in music venues or events preferred; military, athletic, or similar experience is a plus.

Responsibilities

• Assist with employee and guest ingress, greet and direct crowds, check IDs, and enforce credential checks for backstage and artist areas
• Supervise barricades, the photo pit, and front-of-stage areas to maintain crowd control and support crowd-surfing situations
• Monitor guest behavior to ensure safe crowd management and address inappropriate or unsafe conduct in a timely manner
• Roam the venue and surrounding perimeter to ensure all access points are secure
• Guide guests throughout the venue (restrooms, merchandise, VIP, ADA areas, etc.)
• Assist guests needing medical attention by contacting medical services via radio
• Escort artists and touring personnel as needed while maintaining professionalism and discretion
• Work with the House team to document major incidents during events to support accurate record-keeping
• Resolve guest issues with strong customer service and identify when to elevate to management for additional support
• Enforce the house code of conduct and foster an inclusive, respectful, and welcoming environment
• Learn, communicate, and follow established emergency and evacuation procedures
• Maintain clear and consistent communication with team members and supervisors throughout events
• Perform other tasks or projects as assigned by management

Skills

Security experience

Communication skills

Guest service mindset

Team collaboration

De-escalation

Tools

Walkie-talkie

In-ear earpiece

Job description

16 On Center Chicago seeks a Barricade Security Agent at Thalia Hall to ensure safety for guests, artists, and staff during concerts. This role operates at the front-of-stage barricade, maintaining crowd control and assisting with crowd-surfing situations while upholding hospitality standards.

Responsibilities include checking IDs, securing backstage access, guiding guests, and coordinating with medical and House teams. Open availability for late nights, weekends, and major events is required.