Live Event Security Specialist

16oncenterchicago; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

16 On Center Chicago is seeking a Security Agent for Thalia Hall to ensure guest, artist, and staff safety while delivering a premier concert experience. Responsibilities include checking IDs, securing backstage access, and supporting crowd control with a professional demeanor.

Ideal candidates have security experience in music venues, a customer‑service mindset, and the ability to work flexible hours, including late nights and weekends. Open availability during major events is required.

Qualifications

• Previous security experience in music venues or events preferred.
• 21 years of age or older.
• Ability to stand for long periods and work in loud environments.
• Ability to de-escalate and handle intoxicated guests safely.
• Able to work flexible hours including late nights, weekends, and holidays.
• Open availability during major events (e.g., Lollapalooza week, NYE).
• Professionalism and discretion around artists and touring personnel.

Responsibilities

• Assist with guest and employee ingress, checking IDs, and enforcing credentials for backstage and artist areas.
• Monitor guest behavior and manage crowd safety.
• Supervise barricades, photo pit, and other key areas.
• Escort artists and touring personnel as needed with professionalism and discretion.
• Assist guests with directions, medical assistance, and venue needs.
• Document major incidents for thorough record-keeping with House team.
• Enforce the venue's code of conduct and foster an inclusive environment.
• Learn and follow emergency and evacuation procedures.
• Perform other tasks as assigned by management.

Skills

Interpersonal communication

Teamwork

Customer service

De-escalation

Adaptability

Flexible hours

Education

PERC license

Job description

16 On Center Chicago is seeking a Security Agent for Thalia Hall to ensure guest, artist, and staff safety while delivering a premier concert experience. Responsibilities include checking IDs, securing backstage access, and supporting crowd control with a professional demeanor.

Ideal candidates have security experience in music venues, a customer‑service mindset, and the ability to work flexible hours, including late nights and weekends. Open availability during major events is required.