Front Services Runner

Wind Creek; Montgomery (AL); On-site; USD 17,000 - 25,000; Full time

Job summary

Wind Creek Hospitality is seeking a Front Services Runner to warmly welcome guests, assist with parking and luggage, and ensure smooth arrivals and departures in a dynamic casino environment.

Responsibilities include greeting guests, safekeeping vehicles, and coordinating with front desk. Candidates must pass a skills test, have a valid driver’s license, and be able to work 3pm–1:30am shifts, including nights and weekends.

Qualifications

• Must be 21+ years old.
• High School diploma or GED or currently enrolled in GED program.

Responsibilities

• Greet guests and acknowledge on arrival/departure.
• Safely park and retrieve guest vehicles with proper tickets.
• Inspect vehicles for damage and document findings.
• Assist guests with luggage and escort to rooms as needed.
• Explain parking options and open/close parking areas.
• Maintain clean and orderly front areas and lobby.
• Deliver guest service with a friendly, outgoing attitude.
• Complete required documentation and protect company assets.

Skills

21+ years old

Good writing skills

Good verbal communication

Valid state driver’s license

Able to lift 50 lbs

Able to pass MVR check

Stand/walk/run entire shift

Willing to work nights/weekends/hols

Smoke environment tolerance

Education

HS diploma or GED

Job description

Native American Indian Preference in hiring policy is adhered to at all times; Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation. Drug Free Workplace Policy.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.

Description

Job Overview: Shift: 3pm-1:30am (Shift subject to change based on business needs)

Front Services Runners play a vital role in making guests feel welcome and important by ensuring that their cars are parked and retrieved with friendly, courteous and expedient service. Runners are also responsible for handling the guest’s luggage, ensuring that guests are comfortable and satisfied in their room upon arrival.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Projects a positive image
• Greets and acknowledges all guests upon arrival and departure
• Accurately fills out proper documentation, safeguards company assets, uses guests’ names during transactions and allows quick location and retrieval of guest vehicles
• Issues Valet tickets upon arrival according to guidelines
• Inspects and documents vehicular damage
• Processes Valet retrievals as per guidelines
• Keeps office areas, parking lots, lobby area and front drive clean and orderly to ensure that space usage is maximized
• Explains parking options to guests as needed
• Lifts, positions, and removes barricades and signs in order to open or close parking areas
• Actively greets guests and opens doors to hotel
• Executes required guest service standards to ensure guests are happy and well served
• Handles and delivers guest luggage and belongings at check-in and/or checkout
• Escorts guests to front desk and guestrooms as needed
• Performs room orientation according to established standards
• Stores and returns stored guest luggage as needed
• Actively resolves guest issues and disputes
• Disseminates information to guests regarding the property, hotel, promotions, etc.
• Reduces claims by strict adherence to departmental policies & procedures
• Performs other duties as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• Good writing and verbal communication skills required; a skills test will be administered and candidate must achieve at least 70% skills pass rate- required
• Must be twenty-one (21) years of age or older
• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must have the ability to safely operate automatic transmission vehicles
• Must be able to lift and carry up to 50 lbs
• Must be able to complete a timed running test
• Must have and maintain valid state-issued operator driver’s license
• Must be able to successfully pass a MVR (motor vehicle report) check
• Any DUI conviction within the last three (3) years will disqualify any applicant
• Ability to also safely operate a manual transmission vehicle, in addition to automatic transmission, is preferred
• Successfully meet the standards set by an interview panel regarding communication skills, guest services skills, and obvious demonstration of a naturally outgoing, friendly, helpful personality and positive attitude
• Must successfully pass job interview, including a guest service audition
• Must be able to stand, walk, or run for entire shift
• Must be able to run to retrieve vehicles and run to valet booth after parking vehicles during the entire shift
• Must be able to endure outside elements/conditions – heat, cold, wind, rain, etc.
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment – phones, computers, etc.
• Must be in good physical condition and able to pass a physical fitness test if administered
• Must have willingness and ability to work in a smoke/secondary smoke environment
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.