Front Office Team Lead

Mindpath Health; San Francisco (CA); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Employee Assistance Program (EAP)

Life & Long-Term Disability Insurance

401(k) with employer match

Paid time off starting at 15 days per:

Paid parental leave

Job summary

Mindpath Health in San Francisco is seeking a Front Office Team Lead to supervise the front desk and ensure smooth operations, enabling clinicians to deliver quality patient care. This full-time onsite role requires 2+ years of front office or healthcare experience, EMR/EHR familiarity, and strong leadership.

You’ll mentor staff, manage provider schedules, and uphold confidentiality while delivering compassionate service.

Qualifications

• Requires a high school diploma or equivalent.
• Experience with EMR/EHR or practice management systems is needed.
• Prior team lead or supervisory experience with strong leadership skills.
• 2+ years of front office/administrative/clerical experience; healthcare preferred.
• 1+ year of customer service experience, ideally in healthcare.
• Proficient with Microsoft Office, multiline phones, and data entry.
• Strong communication and interpersonal skills with the ability to build relationships.
• Demonstrated empathy, professionalism, and calm demeanor with patients and families.
• Ability to multitask, solve problems, and exercise sound judgment in a fast-paced environment.
• Commitment to confidentiality of personal and health information.

Responsibilities

• Directly oversee front office operations in the assigned offices.
• Assist staff with front office duties and scheduling.
• Provide feedback on processes and staffing relations.
• Maintain office harmony and morale in a professional environment.
• Lead and mentor employees, including training and delegation.
• Manage office expenses with guidance from supervisors.
• Resolve complex patient situations and document events.
• Maintain open communication with providers and upper management.

Skills

EMR/EHR experience

Team Lead

Customer service

Microsoft Office

Data entry

Communication

Confidentiality

Multitasking

Empathy

Education

High school diploma or equivalent

Tools

Practice management systems

Multiline phones

Job description

Make a Difference. Grow in Your Career. Thrive with Us.

About the Role

At Mindpath Health, we’re on a mission to make mental health care more accessible and more human. As a national leader in mental health services, we empower our clinicians, support our teams, and prioritize care that helps people truly thrive.

As theFront Office Team Lead, you willbe responsible for ensuring the front office operations run smoothly by leading the work of the Front Office Coordinators. You will be a resource for the front office staff by providing insight and guidance on front office processes and procedures. This position is instrumental in ensuring the medical environment allows our providers to deliver quality patient care.

This role is full-time (40 hours/week, Monday–Friday) onsite in our San Francisco office.

Responsibilities

What You’ll Do

• Directly oversee single front office operations including the daily processes in the assigned offices, including assisting staff with all front office duties, ensuring adherence to departmental policies and procedures and implementation of emergency procedures, provider schedule management and supporting special projects as needed.
• Provides feedback to Operations Supervisor on process improvements, employee and/or provider relations.
• Maintains office harmony and morale in a professional work environment.
• Leads and mentor employees in assigned offices, including training and assignment delegation.
• Responsible for managing office expenses with guidance from Operations Supervisor or Regional Operations Manager.
• In conjunction with the Operations Supervisor, resolves and documents complex patient situations including escalated complaints, patient terminations, and office incident reporting.
• Responsible for keeping an open line of communication with all providers as well as upper management.

Qualifications

What You’ll Bring

• High school diploma or equivalent required.
• Experience with EMR/EHR or practice management systems.
• Prior Team Lead or supervisory experience with strong leadership skills.
• 2+ years of front office, administrative, or clerical experience; healthcare preferred.
• 1+ year of customer service experience, ideally in a healthcare setting.
• Proficiency with Microsoft Office, multiline phones, and accurate data entry.
• Strong communication and interpersonal skills with the ability to build effective relationships.
• Demonstrated empathy, professionalism, and calm demeanor when supporting patients and families, including those experiencing mental health challenges.
• Ability to multitask, problem-solve, and exercise sound judgment in a fast-paced environment.
• Strong organizational skills with attention to detail.
• Ability to work independently and as part of a team.
• Commitment to maintaining confidentiality of all personal and health-related information.

Compensation
The pay rate for this position is $29 per hour.

Why Join Mindpath Health?

When you join our team, you’re not just accepting a job, you’re stepping into a community built on support, inclusion, and growth.

• Medical, Dental, and Vision coverage
• Employee Assistance Program (EAP)
• Life & Long-Term Disability Insurance
• 401(k) with employer match
• Paid time off starting at 15 days per year
• Paid parental leave

About Us

Mindpath Health is redefining how mental health care is delivered. Today, we operate in more than 100 locations across six states, providing a full range of psychiatric and therapy services via in-person and telehealth appointments. Our team is deeply committed to supporting total health through compassionate, collaborative care.

If you’re looking for a purpose-driven organization where your work truly matters, we’d love to meet you.

Mindpath Health is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

About Mindpath Health

We are a clinician-led organization with patients at its heart, driven to make life better for those we serve. Our team believes in the combined power of autonomy, support, and collaboration.

Clinical growth

Take advantage of growth opportunities through our professional development program and in specialty clinics.

Media Taskforce

We provide opportunities to contribute quotes or articles for publication to build mental health awareness and reduce stigma.

Our national team ensures we support local markets by contracting with most commercial insurance companies.

Take advantage of growth opportunities through our professional development programs.

Full-time employees can enjoy medical, dental, vision, supportive time off policies, paid parental leave, 401(k).