Front Office Support

Glassusa; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Accrued paid time off

Paid parental leave

Medical, Prescription, Dental & Vision Insurance

401(k) Retirement Plan with company match

Employer Paid Short-Term Disability & Life Insurance

Free safety glasses annually

Job summary

A leading auto glass company in Orlando, Florida is seeking a Customer Service Representative to manage customer interactions and assist in operations. The role requires excellent organizational skills, proficiency in technology, and the ability to handle a fast-paced environment. Competitive pay and benefits are offered, including paid time off, health insurance, and retirement plans.

Qualifications

• Ability to manage a high volume of calls and emails.
• Experience in customer-facing roles.
• Strong typing skills and comfort with technology.

Responsibilities

• Handle customer interactions in person and over the phone.
• Schedule appointments and maintain communication with technicians.
• Enter sales information and update customer records.

Skills

Customer interaction

Organization

Communication

Technology aptitude

Data entry

Job description

Front Office Support page is loaded## Front Office Supportlocations: Orlando, Floridatime type: Full timeposted on: Posted Yesterdayjob requisition id: R049979**Company: Glass America**Orlando, Florida**We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.**Job Description:**Glass America****Customer Service Rep****Orlando, FL**Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America’s shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.**What Glass America offers you:**Full-Time (30 or more hours per week) employees enjoy* 80 hours of accrued paid time off annually.* 80 hours of paid parental leave.* 6 paid holidays annually.* Medical, Prescription Drug, Dental & Vision Insurance* 401(k) Retirement Plan with company match.* Employer Paid Short-Term Disability & Life Insurance.* Additional Voluntary Life Insurance.* Free prescription or non prescription safety glasses each year.* Career development and progression opportunities.* Be part of a company that does business in 38 states and continues to grow!## What Glass America requires of you to be successful:* Professionally handle customer interactions and general inquiries, both in person and over the phone.* Have a sense of urgency when scheduling customer appointments.* Maintain regular communication with Auto Glass Technicians in the field.* Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.* Follow our step by step process to provide quotes on our competitively priced installation and repair services.* Take proactive actions to help your team meet shop production goals and budgetary objectives.* When needed, pivot to provide additional assistance to the dispatch/parts team.## What Glass America needs of you to join the team:* Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.* Comfortable in a customer facing, front line role.* Reliable and dependable hard worker with a positive demeanor.* High aptitude for technology with strong typing and data entry skills.* Process driven with the understanding of how to manage inventory levels.* Ability to work some Saturdays and overtime as necessary.* General knowledge of automobile functions and systems.* Auto Parts and/or Dispatcher experience is highly desirable.Glass America is an Equal Opportunity Employer.**What Glass America offers you:**Full Time (30 or more hours per week) employees enjoy* 80 hours of paid time off annually.* 80 hours paid parental leave.* 6 paid holidays annually.* Medical, Prescription Drug, Dental & Vision Insurance.* 401(k) Retirement Plan with Company Match.* Employer Paid Short-Term Disability & Life Insurance.* Additional Voluntary Life Insurance.* Free prescription or non prescription safety glasses each year.**AI Disclosure Statement:** *At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.*Compensation Details:.At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.