Front Office Support

Glass America; East Hartford (CT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

80 hours of accrued paid time off annually

401(k) Retirement Plan with company match

Medical, Prescription Drug, Dental & Vision Insurance

Career development opportunities

Paid parental leave

Paid holidays

Growth opportunities

Job summary

A leading auto glass company in East Hartford seeks a Front Office Support professional to enhance customer service operations. Responsibilities include managing customer interactions, scheduling appointments, and supporting the shop team in achieving production goals. Ideal candidates are organized, reliable, and have a customer service focus. This is an entry-level role with full-time hours and offers various employee benefits.

Qualifications

• Work experience that demonstrates ability to stay organized.
• Customer facing role with high volume calls and emails.
• Reliable hard worker with positive demeanor.
• Strong typing and data entry skills.
• Knowledge of automobile functions and systems is helpful.
• Willingness to work some Saturdays and overtime.
• Auto Parts and/or Dispatcher experience is desirable.

Responsibilities

• Handle customer interactions via phone and in person.
• Schedule customer appointments with urgency.
• Maintain communication with Auto Glass Technicians.
• Utilize our software to note conversations, enter sales information and update customer records as needed.
• Follow our step-by-step process to provide quotes on installation and repair services.
• Take proactive actions to help your team meet shop production goals and budgetary objectives.
• Pivot to provide additional assistance to the dispatch/parts team when needed.

Skills

Organizational skills

Customer service

Technology aptitude

Data entry

Attention to detail

Job description

Overview

Join to apply for the Front Office Support role at Glass America.

Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America’s shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.

Location: East Hartford, CT.

What Glass America Offers You

• Full-Time (30 or more hours per week) employees enjoy
• 80 hours of accrued paid time off annually
• 80 hours of paid parental leave
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Free prescription or non-prescription safety glasses each year
• Career development and progression opportunities
• Be part of a company that does business in 38 states and continues to grow

Responsibilities (What Glass America Requires Of You To Be Successful)

• Professionally handle customer interactions and general inquiries, both in person and over the phone
• Have a sense of urgency when scheduling customer appointments
• Maintain regular communication with Auto Glass Technicians in the field
• Utilize our software to note conversations, enter sales information and update customer records as needed
• Follow our step-by-step process to provide quotes on installation and repair services
• Take proactive actions to help your team meet shop production goals and budgetary objectives
• Pivot to provide additional assistance to the dispatch/parts team when needed

What Glass America Needs Of You To Join The Team

• Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails
• Comfortable in a customer facing, front line role
• Reliable and dependable hard worker with a positive demeanor
• High aptitude for technology with strong typing and data entry skills
• Process driven with the understanding of how to manage inventory levels
• Ability to work some Saturdays and overtime as necessary
• General knowledge of automobile functions and systems
• Auto Parts and/or Dispatcher experience is highly desirable

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Motor Vehicle Manufacturing

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.