Front Office Supervisor - Waldorf Astoria Orlando

Hilton; Orlando (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

A prestigious hotel in Orlando seeks a Front Office Supervisor to oversee daily operations, ensuring excellent guest service and team performance. The role involves supervising check-in/out processes, resolving guest issues, and leading a dedicated team. Join Hilton, a leader in hospitality, and enjoy a range of benefits while contributing to exceptional guest experiences.

Benefits

Medical insurance for you and your family

Paid Time Off (PTO)

Travel discounts with the Go Hilton program

Parental leave

Debt-Free Education options

401K with company match

Employee stock purchase plan at 15% discount

Career development opportunities

Mental health resources including Employee Assistance Program

Access to pay when needed via DailyPay

Qualifications

• Demonstrates core values: Hospitality, Integrity, Leadership, Teamwork, Ownership.
• Quality, Productivity, Dependability, Customer Focus, Adaptability valued.

Responsibilities

• Assign work and supervise team performance in Front Office operations.
• Respond to guest inquiries, resolve issues and complaints.
• Schedule and assign daily work, lead pre-shift meetings.

Skills

Hospitality

Integrity

Leadership

Teamwork

Adaptability

Job description

_Waldorf Astoria Orlando_ is looking for a Front Office Supervisor to join the team!

Surrounded by Walt Disney Resort, this luxurious Forbes 4-star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets, including 3 restaurants, 2 bars, a pool, and in-room dining.

Want to learn more? Hotel Website (https://www.waldorfastoriaorlando.com/), Facebook (https://www.facebook.com/waldorforlando), Instagram (https://www.instagram.com/waldorforlando/)

Classification: Full-Time

Shift: Various – must be available weekdays, weekends, and holidays.

Pay Rate: $21.58, based on experience and location.

Medical Insurance: Coverage available for you and your family.

What will I be doing?

As a Front Office Supervisor, you will be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations, delivering outstanding guest service and financial profitability. Responsibilities include:

1. Assign work and supervise team performance in all Front Office procedures including guest check-in/out, lobby traffic, luggage assistance, telephone services, and room rate determination.
2. Respond to guest inquiries, resolve issues and complaints promptly and efficiently.
3. Support team members in handling guest requests and resolving complaints.
4. Schedule and assign daily work, lead pre-shift meetings, and train team members.
5. Monitor, observe, and evaluate team performance.
6. Adjust staffing based on lobby traffic.

What are we looking for?

Founded in 1919, Hilton has been a leader in hospitality, emphasizing innovation, quality, and success. We seek candidates who demonstrate our core values:

• Hospitality – delivering exceptional guest experiences.
• Integrity – doing the right thing always.
• Leadership – leading in industry and community.
• Teamwork – being a team player.
• Ownership – taking responsibility for actions.
• Now – operating with urgency and discipline.

Additionally, we value:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to extended-stay suites. We are committed to providing exceptional experiences and our team members are central to this mission. Learn more about our brands at http://jobs.hiltonworldwide.com/our-brands/index.php.

The Benefits

Hilton supports the wellbeing of our team members through programs and benefits such as:

• Access to pay when needed via DailyPay
• Medical insurance for you and your family
• Mental health resources including Employee Assistance Program
• Paid Time Off (PTO)
• Travel discounts with the Go Hilton program
• Parental leave
• Debt-Free Education options
• 401K with company match
• Employee stock purchase plan at 15% discount
• Career development opportunities
• Resource groups and recognition programs

*Available benefits may vary by property and employment terms.*