Front Office Supervisor - Signia by Hilton Atlanta

Hilton Global in; Atlanta (GA); On-site; USD 43,000 - 50,000; Full time

Job summary

Join the team as a Front Office Supervisor at a leading hotel in Atlanta. This role requires overseeing front office operations, ensuring exceptional guest experiences, and mentoring team members. The ideal candidate should possess Hilton and OnQ experience, strong communication, and leadership skills.

Benefits

Medical Insurance for you and your family

Paid Time Off (PTO)

Go Hilton travel discount program

Matching 401(k)

Debt-free education

Career growth and development

Qualifications

• Minimum 1 year experience in a lead role at a hotel front desk.
• Previous Hilton experience preferred.

Responsibilities

• Supervise team member performance in front office procedures.
• Respond to guest inquiries and resolve complaints promptly.
• Schedule and train team members.

Skills

Communication skills

Leadership

Adaptability

Tools

OnQ

Job description

Front Office Supervisor - Signia by Hilton Atlanta (Finance)

Signia by Hilton Atlanta is looking to welcome a Front Office Supervisor to join the team!

The ideal candidate will have previous Hilton experience, OnQ experience is required, good communication skills, open availability, and a minimum of 1 year experience in a lead role at a hotel front desk.

Shift Pattern: Open availability required Monday - Sunday between 6am - 11pm

Pay Rate: $21.00 per hour

The Benefits:

We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance for you and your family
• Mental Health Resources
• Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: access to a wide variety of educational credentials
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending on property-specific terms and conditions of employment and the collective bargaining agreement if applicable.

What will I be doing?

• Assign work and supervise team member performance in all Front Office procedures including guest check-in/check-out, lobby traffic, luggage assistance, telephone services, and room rate determination
• Respond to guest inquiries and resolve issues and complaints promptly and courteously
• Support and assist team members in handling guest requests and resolving complaints
• Schedule, assign daily work, lead pre-shift meetings, train team members
• Monitor, observe, and evaluate team member performance
• Adjust staffing based on lobby traffic

What are we looking for?

Since 1919, Hilton has been a leader in the hospitality industry, known for innovation, quality, and success. We seek candidates who demonstrate our core values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Sense of urgency and discipline

We also value attributes such as quality, productivity, dependability, customer focus, and adaptability.

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to mid-priced options. Our mission is to fill the earth with the light and warmth of hospitality, creating remarkable experiences worldwide. Our team members are at the heart of this mission!