Front Office Supervisor (FT) (AM/PM) (\"Supervisor de Oficina\")

Paycom - ATS; San Diego (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Discounted hotel rooms

Free meals during shifts

Employee parking

Job summary

The Bahia Resort Hotel invites an enthusiastic Front Office Supervisor to warmly welcome guests and efficiently manage arrivals and departures. You will coach colleagues, set expectations, and deliver personal service that exceeds guest expectations.

You will coordinate desk activities, promote available hotel amenities, and collaborate with other departments to ensure timely guest satisfaction. Weekend and holiday availability is required, with opportunities for growth within Evans Hotels

Qualifications

• At least 1–2 years of relevant experience in hospitality or hotel front desk.
• Experience in guest services and handling guest requests with a friendly demeanor.
• Ability to work weekends/holidays and stand for long periods.

Responsibilities

• Greet and assist guests at check-in/check-out with a positive, professional demeanor.
• Coordinate front desk activities to ensure guest services standards are met.
• Upsell hotel amenities and services to enhance guest experience.
• Maintain accurate guest records and handle cash and transactions.
• Assist guests with inquiries and coordinate with other hotel departments.

Skills

Guest service

Team coordination

Communication

Upselling

Tools

Hotel software

Job description

LOCATIONBahia Resort HotelSince opening in 1953, the Bahia Resort Hotel has been a hospitality leader in San Diego. Tucked away on a fourteen-acre peninsula in Mission Bay, the 314-room resort is a beachside escape for experiencing the best of America’s Finest City.The Bahia Resort Hotel is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.SUMMARYThe Front Office Supervisor (“Supervisor de Oficina”) welcomes our guests with a warm and friendly smile. Courteously and efficiently handle guest arrivals and departures. Coaches and develops associates using a consistent, approachable demeanor while articulating expectations. Proactively provide our guests with personal service and attention that exceeds their expectations.PAY & PERKSCompensation: $26.10**Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.Discounted Hotel Rooms for you, family and friends.Free Employee Parking and/or discounted MTS Pronto card.Free Meals & Refreshments during working shifts.Career advancement opportunities!Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.Discounts on cell phone bills, shoes, gym memberships, and more!ESSENTIAL DUTIESConveys a favorable image of the organization by projecting a positive, professional appearance and demeanor to our guests.Coordinates the desk activities to assure that guest's services standards are consistently met or exceeded.Coaches and develops associates using a consistent, approachable demeanor while articulating expectations.Participates in increasing the percentage of return guests by listening to and fulfilling their needs with a caring and responsive attitude.Contributes to the financial growth of the company by enthusiastically promoting the available amenities and facilities of our hotel.Plays a key role in ensuring that all guest needs are met in a timely manner by interacting and communicating closely with other departments in the hotel.Continuously provides excellent customer service when making reservations and use effective up-selling techniques.Offers and provides assistive devices to our guests with disabilities in a thoughtful and professional manner.Answers the department telephone with a friendly voice using professional telephone techniques and etiquette.Inputs information into the hotel computer and maintain guest records accurately and precisely, paying close attention to details and comments.Maintains a house bank and conform with established cash handling procedures.Processes guest billing using cash, checks, credit cards and special billing.Provides a safe and secure environment for both our guests and colleagues by knowing and assisting in safety and emergency procedures.Performs additional duties and responsibilities as directed by the leadership team.QUALIFICATIONSAt least 1-2 years of relevant experience and/or training.A combination of experience, education, and/or training may be substituted for either requirement.Previous similar position in a top-quality hotel, or similar business entity preferred.Experience running shifts, scheduling, performance management, problem-solving, running day-to-day operations, hospitality & customer service skills.Availability to work on weekends and holidays is required.For insurance purposes, candidates must be over 21 years of age.Must have an unexpired and valid driver's license with no recent violations.Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 50 lbs.The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.