Front Office Supervisor

AltaMed Health Services Corp; West Covina (CA); On-site; USD 73,000 - 87,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) employer matching

Flexible Spending Accounts

Commuter benefits

Career development

Paid time off

Paid CME

Tuition reimbursement

Employee discounts

Referral bonus

Job summary

AltaMed Health Services Corp. in California seeks a Front Office Supervisor to lead front office operations across sites and uplift patient experience.

You will partner with Administrative & Medical leadership to standardize processes, implement cost-effective systems, and drive quality service. The role requires healthcare experience, supervisory background, and strong bilingual communication with diverse communities.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in a related field preferred.
• Minimum of 2 years Healthcare experience required.
• Minimum of 1 year Lead or Supervisory experience in customer facing organization required.

Responsibilities

• Lead front office operations across AltaMed sites and ensure efficient patient flow.
• Partner with Administrative & Medical leadership to standardize processes.
• Develop and implement standardized Front Office operations, policies and procedures.
• Communicate with leadership on process improvement projects to enhance patient experience.

Skills

Leadership

Customer service

Communication

Bilingual (EN/ES/Mandarin/Cantonese)

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

Job Overview

The Front Office Supervisor is responsible for leading and managing front office operations across AltaMed sites. The Supervisor develops and implements quality, cost-effective, efficient systems and protocols for standardizing processes of patient care by partnering with Administrative & Medical leadership. The Supervisor is responsible for the assessment, development and implementation of standardized Front Office operations, policies and procedures ensuring excellent customer service and efficiency. The Supervisor effectively communicates with leadership on all process improvement projects. Works in collaboration with Center Managers and the Manager of Nursing ensuring the delivery of the highest quality patient experience.

Minimum Requirements

• High school diploma or equivalent required.
• Bachelor’s degree in a related field preferred.
• Minimum of 2 years Healthcare experience required.
• Minimum of 1 year Lead or Supervisory experience in customer facing organization required.
• Bilingual English/Spanish/Mandarin/Cantonese depending on location preferred.
• A minimum requirement of a valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines.

Compensation

$72,841.60 - $87,409.92 annually

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate’s value and the role’s strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

As the nation’s largest Federally Qualified Health Center (FQHC), AltaMed is at the forefront of providing affordable, high-quality health care to underserved communities in Los Angeles and Orange Counties. At AltaMed, you will have the opportunity to work with a diverse team of dedicated professionals who are passionate about making a difference and supporting our community of over 400,000 patients.

Learn About AltaMed: Click Here

AltaMed Health Services Corporation is committed to providing equal employment opportunities for all qualified individuals. We strictly prohibit discrimination in employment based on race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin, age, medical condition, physical or mental disability, military or protected veteran status, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical conditions, genetic information, or any other characteristic protected by local, state, or federal law, ordinance, or regulation. We are committed to promoting equality and inclusivity beyond our recruitment and hiring processes. We aim to create a respectful, valued, and inclusive workplace through training, advancement opportunities, and access to resources and support. We focus on fostering a diverse workforce because it enriches our organization and improves our ability to effectively serve our clients and community. We encourage individuals from all backgrounds to apply and join us in our mission to create a positive impact.