Front Office Supervisor

Treasure Island Resort & Casino; Welch Township (MN); On-site; USD 30,000 - 34,000; Full time

Job summary

Treasure Island Resort & Casino in Welch Township, MN, seeks a hospitality supervisor to assist management in overseeing staff and ensuring high guest service standards. You will recruit, train, and coach team members, schedule shifts, and review performance to maintain efficient operations.

Responsibilities include directing daily activities, running reports, resolving guest issues, maintaining hotel systems, and coordinating with departments to optimize occupancy and guest safety.

Qualifications

• High School Diploma or GED required; 2 years supervisory experience preferred.
• Strong leadership and communication abilities.
• Proficient with hotel management systems and MS Office.
• Ability to work flexible shifts, including weekends and holidays.

Responsibilities

• Hire, schedule, train, coach, and evaluate staff and conduct performance reviews.
• Direct daily work activities and inspect completed work for conformance to standards.
• Run reports and credit checks, ensure accuracy and follow up.
• Communicate with hotel management and other departments to resolve guest complaints.
• Maintain and troubleshoot hotel computer systems.
• Adhere to Hotel Operations Systems & Controls.
• Complete guest reservations and registrations and block / assign arrivals for VIPs, select guests, special requests, etc.
• Monitor and maintain daily room sales.
• Work with management and other departments to optimize guest occupancy and assure guests well-being and safety.
• Answer questions and resolve guest complaints.
• Fill-in for management or frontline staff as needed.

Skills

Attention to detail

Highly organized

MS Office

Project management

Communication skills

Problem solving

Leadership

Math skills

Education

High School Diploma or GED

Tools

Hotel management systems

Windows OS

MS Office

Job description

Pay Rate: $22.50 an hour with $2.00 an hour additional shift differential on swing and grave shift.

SUMMARY:

Assist management with overseeing staff and ensuring maximum operating efficiency. Responsible for a high level of guest service as described in your departments guest service standards.

Essential Duties And Responsibilities

• Hire, schedule, train, coach, and evaluate staff and conduct performance reviews
• Direct daily work activities and inspect completed work for conformance to standards
• Run reports and credit checks, ensure accuracy and follow up
• Communicate with hotel management and other departments to resolve guest complaints
• Maintain and trouble shoot hotel computer systems
• Adhere to Hotel Operations Systems & Controls
• Complete guest reservations and registrations and block / assign arrivals for VIPs, select guests, special requests, etc.
• Monitor and maintain daily room sales
• Work with management and other departments to optimize guest occupancy and assure guests well-being and safety
• Answer questions and resolve guest complaints
• Fill-in for management or frontline staff as needed

Knowledge And Certification, Skills And Abilities

Knowledge and Certification

Required

• High School Diploma/GED
• 2 years supervisory experience preferably in a mid-sized, full-service hotel

Skills

Required

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Strong computer skills Microsoft Office (Word, Excel and Outlook) Windows and hotel management systems
• Strong project management skills
• Excellent written, verbal and interpersonal communication skills
• Excellent problem solving skills
• Strong leadership skills
• Above average math skills

Abilities

Required

• Ability to work fast and efficiently
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to independently complete multiple tasks in a professional manner
• Ability to enthusiastically and professionally sell and / or up-sell property amenities
• Ability to serve both internal and external customers
• Ability to manage control labor costs
• Ability to manage projects in a timely and efficient manner
• Ability to speak in a clear, concise and pleasant voice

Required Training

• Treasure Island guest service training
• Effectively Handling Harassment training
• Property Management Systems training
• Telecommunications Systems training
• Department orientation, including safety and “Right to Know” training
• Team Member Electronic Communication System training
• Detection of counterfeit money
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to sit for long periods of time with moderate amounts of walking and standing
• Must have a good sense of balance, and be able to bend and kneel routinely
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift up to 5 pounds occasionally
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed in the Hotel and Pool environment including flashing lights, frequent loud noises and fumes (such as cigarette smoke and chemicals)
• Must be willing to work a flexible schedule (all shifts, weekends and holidays) including on-call availability to cover scheduling shortages
• Extensive computer use
• Occasionally overtime may be required
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact