Front Office Supervisor

TOC; Tallahassee (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Capital Medical | TCMAIN is seeking a Front Office Supervisor in Tallahassee, FL. This on-site, full-time role oversees all front desk activities, streamlines patient flow, and eliminates conflicts to ensure smooth daily operations for our clinic.

The ideal candidate has supervisory experience in a medical setting or customer service, strong communication skills, and proficiency in Microsoft Office. AA degree preferred, with knowledge of insurance and medical terminology a plus.

Qualifications

• Must have supervisory experience in a medical setting or customer service.
• Experience overseeing front desk operations and patient flow.
• Knowledge of insurance plans and medical terminology.
• AA degree preferred is a plus.

Responsibilities

• Provide supervisory support for the front desk.
• Identify inefficiencies and determine additional training needs.
• Recommend personnel actions including performance appraisals and hiring.
• Communicate with staff to determine needs, goals, and policy changes.
• Perform other front-office responsibilities as needed.

Skills

Front desk supervision

Process improvement

Staff training

Communication

Insurance knowledge

Medical terminology

Team leadership

Education

High school diploma

AA degree preferred

Tools

Microsoft Office

Job description

Capital Medical | TCMAIN
3334 Capital Medical Blvd
Tallahassee, FL 32308, USA

• On-site
• Pay or shift range: $45,000 USD to $65,000 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Clinic Services
• Full-Time
• Requisition #: FRONT003388

Description

POSITION SUMMARY: Oversee all activities of the front office including identifying any inefficiencies, expediting patient flow through the front desk process, and eliminating conflicts.

ESSENTIAL FUNCTIONS:

• Provide supervisory support for the front desk.
• Identify inefficiencies and additional training needed
• Recommend various personnel actions including, but not limited to, performance appraisals, disciplinary actions, time off schedules, and hiring
• Communicate with staff to determine needs, goals, and necessary changes in systems or policies
• Perform other responsibilities associated with this position as deemed appropriate.

GENERAL COMPENTENCIES DESIRED:

• Demonstrated knowledge of basic research and analytics
• Proficiency in Microsoft Office, with the ability to learn and adapt to other software applications
• Strong oral and written communication skills
• Ability to multi-task, working simultaneously on multiple projects
• Knowledge of insurance plans and medical terminology
• Strong skills in team building and conflict resolution

PHYSICAL DEMANDS:

Requires prolonged sitting and standing, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports.

CREDENTIALS DESIRED:

Must have a high school diploma or equivalent education and at least one year of prior supervisory experience in a medical setting or customer service field. At least AA degree preferred.

HOURS: MONDAY-FRIDAY

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.