Front Office Supervisor

Highgate Hotels, LP; Salinas (CA); On-site; USD 28,929 - 30,307; Full time

Job summary

Highgate Hotels, LP is seeking a Front Office Supervisor to provide excellent customer service, ensuring guests have a pleasant experience during check-in and throughout their stay. This role involves greeting guests, handling inquiries, and maintaining hotel standards.

The ideal candidate has prior experience in the hospitality industry, a high school diploma, and strong problem-solving skills. This position requires standing for long periods and effective communication with both guests and staff. Flexibility in scheduling is essential.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Computer experience required.
• Flexible and long hours sometimes required.
• Ability to stand during entire shift.

Responsibilities

• Greet and welcome all guests approaching the Front Desk.
• Maintain proper operation of the PBX console.
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Handle check-ins and check-outs in a courteous manner.
• Complete all tasks and duties on the shift checklist.

Skills

Customer Service

Effective Communication

Multitasking

Problem Solving

Education

High School diploma or equivalent

College coursework in related field

Tools

Front Desk Computer System

Job description

Front Office Supervisor

• Requisition ID: 2026-79693
• Category: Front Office Operations
• Job Location: US-CA-Salinas, Courtyard Salinas
• Property: Courtyard Salinas
• Compensation Minimum: USD $21.00/Hr.
• Compensation Maximum: USD $22.00/Hr.
• Compensation Type: Hourly

Location

Courtyard Salinas
17225 El Rancho Way
Salinas, CA 93907

Overview

The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

• Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
• Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Review Front Office log and Trace File daily.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in‑house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate‑quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check‑ins and check‑outs in a friendly, efficient and courteous manner. Use proper two‑way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Qualifications

• College coursework in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Flexible and long hours sometimes required.
• Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross‑train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.