Front Office Supervisor

OTO Development; Saint Pete Beach (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401k with company match

Life insurance

Tuition assistance

Paid time off

Paid holidays

Travel discounts

Job summary

OTO Development in Saint Pete Beach, FL is seeking a Front Office Supervisor to lead guest check-in/out and deliver exceptional service. The ideal candidate has 2+ years in front desk roles, strong communication, and a team-first attitude.

This hourly position offers competitive benefits and opportunities for growth within our hospitality portfolio. You will manage reservation systems, ensure accurate transactions, and uphold safety procedures while supporting a hospitable, guest-centric

Qualifications

• 2+ years’ experience in a front desk/receptionist type role.
• Excellent oral, written, and interpersonal communication skills.
• You are a solution finder committed to guest satisfaction.

Responsibilities

• Assist guests with check-in and check-out and during their stay.
• Operate the hotel’s electronic reservation system and related software.
• Handle financial transactions securely and accurately.
• Anticipate guest needs to maximize the guest experience.
• Collaborate with team to maintain a hospitable environment.
• Maintain documentation and ensure timely reports.

Skills

Interpersonal skills

Teamwork

Guest service

Problem solving

Multitasking

Job description

Prior Hilton Experience Is Strongly Preferred.

We are pleased to announce a wonderful opportunity for a Front Office Supervisor.

What will you be doing most days?

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
• Ensure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
• Maintain proficient administration of the hotel's electronic reservation system
• Maintain compliance with hotel safety programs and procedures, including emergency and security systems
• Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner

What are the requirements for this position?

• You have 2+ years’ experience working in a front desk/receptionist type role
• You love working with people and will go above and beyond for each guests’ needs
• You work well with others and enjoying working and being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements For This Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including

• medical insurance options
• dental and vision insurance
• 401k with company match
• company provided life insurance
• tuition assistance
• paid time off
• paid holiday time
• travel discounts
• and more

Position: Front Office Supervisor

Department: Property

Hourly

Position Reports to: General Manager

Revised 5/8/26