Front Office Supervisor

PT Solutions Physical Therapy; Oakland (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation with incent

401k and profit sharing

PTO with EIB accrual

Health insurance

Fitness incentive

Employee assistance program

Job summary

PT Solutions Physical Therapy is seeking a Front Office Supervisor to oversee daily clinic front office operations, engagement, and staff performance. The role collaborates with Clinic Managers and the Front Office Manager to staff the clinic, hire PSCs, and drive patient experience.

The ideal candidate brings strong communication, organizational, and reimbursement knowledge to support efficient workflows, scheduling, and KPI monitoring in a fast-paced environment.

Qualifications

• High School diploma or GED required.
• Typing 45 words per minute preferred.
• Strong interpersonal, oral and written communication skills.
• Good organization and prioritization abilities.
• Proficiency in Microsoft Word and Excel; familiarity with Windows-based apps.
• Excellent communication and relationship-building skills.
• Knowledge of medical reimbursement and technology.
• Basic bookkeeping and accounts receivable concepts.

Responsibilities

• Supervise daily front office operations for the clinic and support staff.
• Open requisitions, interview and hire PSCs to staff the clinic.
• Maintain a front-facing environment that supports clinic volume and patient experience.
• Coach staff to meet insurance verification, authorization, reimbursement, and billing standards.
• Monitor KPI metrics and manage front office labor, schedules, and PTO requests.
• Collaborate with clinic leadership and other teams to ensure smooth operations.

Skills

Typing 45 wpm

Interpersonal skills

Organizational skills

Microsoft Word

Microsoft Excel

Office equipment knowledge

Customer service

Communication skills

Education

High School diploma or GED

Tools

Windows-based applications

Job description

Job Overview & Responsibilities

AsFront Office Supervisor, you will facilitate and supervise the daily front office operations for the clinic. This position will focus on the clinic’s front office engagement, environment, and staff performance. Employee will share the mission and values of PT Solutions.

SUCCESS LOOKS LIKE

• Ability to perform at or above budgeted metrics for visits and evaluations
• Works closely with Clinic Manager 1, Clinic Manager 2 and Senior Clinic Manager
• Partners with the Front Office Manager to open requisitions, interview and hire PSCs to staff clinic
• This position is front facing, contributing to clinic volume
• Provide coaching that focuses on clinic front office performance to Referral Management, POC adherence and Customer Service expectations.
• Monitor referral data and KPI’s
• Manage clinic front office labor, schedules and PTO requests
• Participate in Monthly 1:1 with Front Office Manager
• Effectively communicate and collaborate with insurance verification team, authorization team and reimbursement/billing team
• Perform other duties or special projects as assigned.

BENEFITS

• • Competitive compensation with ability to earn performance-based incentives
  • Foster a positive work environment by living clinically through PT Solutions core values
  • Professional development and career progression
  • Fitness incentive, insurance benefits, employee assistance program, 401k and profit sharing, and PTO package to include employee illness bank (EIB) accrual

Qualifications & Pay Range

EXPERIENCE & SKILLS

• PT Solutions requires at minimum, a High School or GED diploma. Submission of diploma for the highest level of education obtained will be required.
• Keyboarding skills, with the ability to type 45 words per minute preferred.
• Strong interpersonal, oral (including telephone skills) and written communication skills.
• Good organization skills and an ability to prioritize to meet deadlines.
• Proficiency in Microsoft Word, Excel, Window-based applications.
• Excellent communication and relationship-building skills.
• Complete understanding of medical reimbursement and technology.
• Knowledge of basic bookkeeping and accounts receivable principles including basic.
• Working knowledge of all standard office equipment.
• Must have demonstrated skill in prioritizing daily responsibilities and crises to handle a heavy workload.
• Must be able to work successfully in a fast-paced environment.
• Strong customer service skills.
• Basic knowledge of federal and state employment laws and regulations.

Company Overview

Expanding Access to Quality Care

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.

Let’s go further together and transform care.Join the #PTSLife today!

To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.