Front Office Supervisor

A Hiring Company; Nashville (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

Join Bobby Hotel Nashville as a Front Desk Supervisor, where your kindness and approachability will lead the front office team. With a focus on delivering exceptional guest service, you will ensure smooth operations while contributing to a welcoming atmosphere in Music City. Enjoy a competitive compensation package, professional growth opportunities, and valuable perks that support your well-being.

Benefits

Medical, dental, and vision insurance

401K match

Free downtown parking

Complimentary meals

Travel discounts

Paid time off

Emergency response courses

Qualifications

• Minimum of 1 year of experience in a similar role.
• Strong guest service and communication skills.
• Knowledge of Opera is preferred.

Responsibilities

• Oversee day to day operations of the front office.
• Ensure high quality service delivery to guests.
• Handle check-ins, reservations, payments, and guest requests.

Skills

Guest service

Communication

Conflict resolution

Team leadership

Tools

Opera

Job description

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Music City is so much more than what people think it is, and Bobby Hotel Nashville is on a mission to reveal the soul of our destination. We serve as guides by peeling back the layers to find what makes Nashville tick and sharing our discoveries with our guests. We’d be excited if you joined us on this journey.

We’re not looking for culture fits; we seek culture adds. If you are spirited, kind, approachable and wish to show up to work being boldly and unapologetically you, we welcome you to our table.

ENVISION YOURSELF AS THE FRONT DESK SUPERVISOR

You are friendly, approachable, organized, and enjoy interacting with many different people. With a warm and patient disposition, you seek to make guests and teammates feel comfortable, relaxed, and confident in your ability to resolve conflicts. You enjoy working with an upbeat team and interacting with many people throughout your day.

Your responsibilities will include working alongside management to oversee the day to day operation of the front office to ensure the delivery of high quality service to our guests. You will aid in handling and processing all aspects of check ins and outs, reservations, payments, guest requests, and any other support needed from your team.

With a minimum of 1 year of experience, along with your unmatched guest service and communication skills, you will thrive in this role. Knowledge of Opera is preferred. Above all, you will keep the team motivated through your energetic, positive leadership style while leading them to exceed guest expectations and deliver exceptional service.

YOU BENEFIT AS MUCH AS BOBBY

Your individual contributions are incomparable, and we know that. Paired with our driven team that reimagines the possibilities and puts pride into every detail, we will be greater than the sum of our parts. But meaningful work alongside talented teammates just scratches the surface of our perks:

In this role, you will receive a competitive compensation package, including medical, dental, vision, life and accident insurance, immediate full vesting in the company 401K match, free anytime downtown parking, complimentary meals, travel discounts and the opportunity for personal and professional growth – pick a lane, and we have a path for you.

Bobby Hotel Nashville also provides you with emergency response courses, CPR and AED certifications and assistance in upgrading your active Security License.

Not to mention generous paid time off accruals for you to do the things that make your life outside of work meaningful and balanced.

Bobby Hotel Nashville is an Equal Opportunity Employer and uses E-Verify.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Business Content

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