Front Office Supervisor

Elevation Convening Center & Hotel; Montgomery (AL); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Ithaka Hospitality Partners, LLC is seeking a Front Desk Supervisor at Elevation Convening Center & Hotel in Montgomery, AL. You will oversee daily Front Desk operations, supervise Front Desk Agents and the Reservations Coordinator in the absence of the Front Desk Manager, and drive guest satisfaction through leadership and service excellence.

Ideal candidates bring at least 2 years in hospitality guest services, strong communication, and the ability to manage multiple tasks with poise.

Qualificações

• High school diploma or equivalent required.
• Bachelor's degree in hospitality management, business, or related field preferred.
• Minimum of 2 years of customer service and/or hotel experience required.
• Strong customer relationships and communication skills required.
• Proficiency in Microsoft Office Suite or similar software required.
• Ability to multi-task and meet deadlines in a fast-paced environment.

Responsabilidades

• Support daily Front Desk operations and supervise Front Desk Agents and Reservations Coordinator in the absence of the Front Desk Manager.
• Maintain knowledge of the hotel, local events, and amenities to assist guests.
• Build relationships with guests to encourage future bookings.
• Upsell programs to increase room revenue and optimize occupancy.
• Prepare and distribute daily and weekly reports to the team.
• Ensure service standards are consistently upheld across front office operations.

Conhecimentos

Customer relations

Organization

Problem solving

Communication

MS Office

Task management

Office coordination

Formação académica

High school diploma

Bachelor's degree preferred

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Join Ithaka Hospitality Partners on an Exciting Journey!

Are you ready to be part of something extraordinary? Join Ithaka Hospitality Partners in shaping the future of hospitality through innovative leadership and exceptional service. We are seeking a dynamic Front Desk Supervisor to support front office operations at Elevation Convening Center & Hotel, a 99-room hotel featuring a full-service restaurant, Grab & Go Café, and a 10,000-square-foot conference center. This role plays a key part in delivering seamless guest experiences and supporting daily operational excellence.

Position Summary

The Front Desk Supervisor is responsible for supporting the daily operations of the Front Desk, ensuring efficient service delivery and a high standard of guest satisfaction. This role provides leadership and direction to Front Desk Agents and the Reservations Coordinator in the absence of the Front Desk Manager, while fostering a collaborative and service-driven environment. The Front Desk Supervisor ensures clear communication, proper execution of departmental standards, and alignment with Ithaka Hospitality Partners' commitment to excellence.

Duties & Responsibilities:

• Enhance the quality of life for our internal and external clients by establishing service standards of excellence.

• Maintain knowledge of the hotel, university, and local events and amenities.

• Build and strengthen relationships with guests that enable future bookings.

• Performs all duties of Front Desk Agent, Reservation, and Bell Staff.

• Effectively manages and develops relationships with key internal and external customers.

• Proactively identifies operational challenges associated with owners and works with hotel staff to solve these challenges and/or develop alternative solutions.

• Input and access database information into the computer.

• Assist in other departments of the hotel as needed during "off" periods (holidays and summer months).

• Ensure that company service standards are upheld to the highest standards - no compromises.

• Ensures that any guest incidents and internal defects are recorded in KYC.

• Service recovery to the guest's satisfaction before the guest departs the hotel whenever possible.

• Coordinating the upsell program to increase room revenue.

• Resolve discrepancies on room stat reports with housekeeping.

• Crete and distribute daily and weekly reports to all necessary team members.

• Performs other related duties as assigned.

Required Skills & Abilities:

• Strong customer development and relationship management skills.

• Strong organizational skills. Ability to multi-task in a stressful and tense environment.

• Strong problem-solving skills.

• Excellent written and verbal communication skills.

• Proficient in Microsoft Office Suite or similar software.

• Ability to complete assigned tasks within established deadlines.

• Ability to integrate and harmonize office functions.

Education & Experience:

• High school diploma or equivalent is required.

• Bachelor's degree in hospitality management, business administration, or a related field is preferred.

• Minimum of 2 years of customer service and/or hotel experience is required.

• Knowledge of operations and associated opportunities.

Physical Requirements:

• Prolonged periods of walking, standing, and sitting.

• Must be able to lift up to 15 pounds at times.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.