Front Office Supervisor

Sheraton Miami Airport Hotel; Miami (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Sheraton Miami Airport Hotel is seeking a Front Desk Supervisor to assist the Front Desk Manager and Director of Front Office in overseeing day-to-day operations, scheduling, and training. You will lead a team of agents, ensure guest satisfaction, and communicate effectively with staff and guests while maintaining high standards in a fast-paced hospitality environment.

Requirements include 2+ years hotel front desk experience, 3+ years hospitality preferred, and familiarity with Lightspeed or

Qualifications

• 2+ years hotel front desk experience required.
• 3+ years hospitality experience preferred.
• Familiarity with Lightspeed or Marriott systems is a plus.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Strong organizational and time management skills.
• Proficient in Microsoft Office and other relevant computer systems.

Responsibilities

• Assist Front Desk Manager and Director of Front Office in daily operations.
• Schedule and train Front Desk staff.
• Oversee day-to-day operations of the Front Desk.
• Communicate effectively with staff and guests.

Skills

Front desk experience

Hospitality experience

Communication skills

Multitasking

Time management

Attention to detail

Tools

Lightspeed

Marriott systems

Microsoft Office

Job description

We are looking for a Front Desk Supervisor to join the team! As a Front Desk Supervisor, you will be assisting the Front Desk Manager & Director of Front Office in overseeing the day-to-day operations of the Front Desk. Reporting to the Front Desk Manager and Director of Front Office, you will help assist with scheduling, training, and daily operations of the Front Desk. You will have good communication skills, with the ability to oversee a team of employees and report to management. You will have excellent communication skills, with the ability to effectively communicate to staff and guests.Skills / QualificationsOver 2+ years of Hotel Front-Desk experience is a MUST.3+ Years of hospitality experience preferred.Familiarity with Lightspeed or other Marriott systems is a plus.Strong attention to detail and ability to multitask in a fast-paced environment.Strong organizational and time management skills.Strong written and verbal communication skillsKnowledge in Microsoft office and other relevant computer systems.The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.