Front Office Supervisor

Biblosresorts; Idaho; On-site; USD 45,000 - 65,000; Full time

Job summary

Biblos Resort Alacati, a premier destination on the Aegean Coast, seeks a Front Office Supervisor. The ideal candidate will have extensive experience in guest relations and hotel management, leading a team to ensure exceptional service standards while fostering positive guest experiences. Join a dynamic team and contribute to creating unforgettable memories for our guests.

Benefits

Staff house benefit for employees from other cities

Qualifications

• 5 or more years’ experience in Front Office, Guest Relations or related area.
• Excellent command of English; preferably a second language.
• Ability to enforce company rules and procedures.

Responsibilities

• Supervise Front Desk operations during assigned shift.
• Monitor staff interactions with guests and resolve discrepancies.
• Attend to guests’ enquiries, requests, and complaints.

Skills

Supervisory skills

Interpersonal skills

Communication skills

Cash handling

Guest relations

Bilingual communication

Education

Relevant degree or Diploma in Hotel Management

Job description

Overview

A unique candidate to be a part of the most preferred resort in the Aegean Coast…

BIBLOS Resort Alacati, on the Aegean Coast, with a perfect vista… an exemplary architecture where luxury and nature are blended harmoniously for true relaxation…

We are looking for an “Front Office Supervisor” who is dynamic, pro-active and enthusiastic.

Qualifications

• Relevant degree or Diploma from an accredited university in Hotel Management, Hospitality, or related major
• 5or more years’ experience in Front Office, Guest Relations or related professional area. (Preferably in a 5-star hotel.)
• Excellent command of English (Preferably, ability to communicate in a second language)
• Excellent supervisory skills, inter-personal and communication skills.
• Must be able to perform all front office functions.
• Ability to achieve positive guest relations and maximize guest satisfaction.
• Ability to handle cash and credit transactions.
• Ability to enforce all company rules and procedures.

Job Description

• Supervise Front Desk operations during your assigned shift to a consistently high standard,
• Monitor the staff’s interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel,
• Ensure that all personnel are kept well informed of department objectives and policies,
• Conduct pre-shift meetings/line-ups with staff and review all information pertinent to the day’s business,
• Attend to Guests’ enquiries, requests, complaints and compliments,
• Access all function of computer system according to established procedures and standards,
• Observe guest reactions and confer frequently with staff to ensure guest satisfaction,
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience,
• Maintain professional image while on duty with well grooming hygiene and prescribed uniform.

Please note that only CVs with a photo will be evaluated.

Biblos Resort Alacati provides staff house benefit for the employees from other cities.