Front Office Supervisor

Beacon Oral Specialists; Chicago (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a compassionate front office professional to enhance patient experiences in a healthcare setting. This role involves managing patient reception, scheduling, and maintaining accurate records while ensuring exceptional customer service. The ideal candidate will thrive in a fast-paced environment, demonstrating superb time management and communication skills. Join a dedicated team committed to healthcare excellence and contribute to a positive patient journey from check-in to check-out. If you are organized, detail-oriented, and passionate about delivering five-star service, this opportunity is perfect for you.

Benefits

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Referral Program

Qualifications

• 5+ years experience in a front office role in healthcare or dental settings.
• Proficiency in handling patient records and scheduling efficiently.

Responsibilities

• Manage patient reception and ensure a welcoming environment.
• Oversee scheduling and maintain patient records with accuracy.

Skills

Communication Skills

Time Management

Record-Keeping

Customer Service

Organizational Skills

Discretion

Problem-Solving

Education

High School Diploma

Tools

Microsoft Office

Job description

Job Location: Atlanta Oral & Facial Surgery, Dunwoody, GA

Your new career awaits you...

Job Description

We are looking to hire a front office professional that is compassionate and discrete with superb time management and record-keeping skills. To ensure success, front office receptionists should be confident and professional administrators with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day administration of the healthcare facility. Top candidates will work comfortably under pressure while multi-tasking in a fast-paced environment and can effectively react to patient emergencies.

Responsibilities:

• Leadership: Coach, mentor, and train front office staff to ensure office policies, procedures, customer support expectations, and compliance initiatives are met/maintained. Oversee and manage front office processes to ensure consistency and alignment with practice policies and procedures.
• Patient Reception: Greet patients with a warm and friendly demeanor, ensuring they feel welcomed and comfortable upon arrival. Handle patient registration, verify insurance information, and assist with any necessary paperwork.
• Scheduling: Manage the appointment calendar efficiently to ensure optimal scheduling of patient visits. Coordinate with the oral surgeons and clinical staff to optimize appointment availability and minimize waiting times.
• Telephone and Email Correspondence: Answer incoming phone calls and respond to email inquiries promptly and professionally. Provide accurate information about services, appointments, and general office policies.
• Patient Records: Maintain and update patient records with accuracy and confidentiality. Ensure all necessary documentation is complete and organized for easy access by the clinical team.
• Insurance: Collaborate with patients to verify insurance coverage to include prior authorizations and pre-determination. Assist patients in understanding their insurance benefits and financial responsibilities.
• Office Coordination: Assist in the coordination of administrative tasks to maintain the smooth operation of the office. This includes ordering office supplies, managing mail, and coordinating with vendors as needed.
• Patient Care and Satisfaction: Strive to deliver a five-star experience with exceptional customer service to all patients, addressing their concerns and resolving any issues that may arise. Ensure a positive patient experience from check-in to check-out.
• Adherence to Policies and Procedures: Comply with all office policies, procedures, and protocols to maintain a safe and efficient working environment. Maintain confidentiality of all doctors, staff, and patient information.

Required Qualifications:

• High school diploma or equivalent is required.
• 5 or more years of experience as a Front Office Administrator, Receptionist, or similar role in a healthcare or dental setting is required.
• 1 or more years of experience leading teams in a medical office setting required.
• Proven background providing exceptional patient support and customer service.
• Driven, organized, and detail oriented in approach to managing responsibilities.
• Proficiency in computer software applications.
• Strong organizational skills and attention to detail to handle patient records, scheduling, and administrative tasks efficiently.
• Professional language and customer service mindset.
• Effective written and verbal communication skills.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and Microsoft Office skills.
• Passionate about healthcare excellence.

Schedule:

• Monday to Friday, 8 hour shift
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Referral Program

Special Requirements:

• Working in-office is an essential function of this job.
• Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding; may lift up to 25 lbs.
• This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. Management may require that other or different tasks be performed as assigned.

Beacon Oral Specialists Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.