Front Office Supervisor

Fairmont Hotels & Resorts; Austin (TX); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Medical/Dental/Vision Insurance

401K

Complimentary shift meal

Discounted hotel rates

Educational assistance

Talent development programs

CSR involvement

Job summary

Fairmont Austin is seeking an experienced Front Office leader reporting to the Front Office Manager. This role delivers professional, guest-focused service and collaborates with all departments to ensure a seamless guest experience.

Ideal candidates bring hospitality education, team leadership, and excellent communication skills to drive guest satisfaction and upsell initiatives within a luxury environment. We offer competitive benefits and growth across our properties.

Qualifications

• Excellent team leadership and management skills.
• Fluent and confident in English; additional languages are a plus.
• Excellent written and verbal communication; strong interpersonal skills.

Responsibilities

• Consistently offers professional, engaging and friendly service.
• Establishes rapport with guests and maintains strong relationships.
• Works with other departments to prioritize guest needs and ensure the guest is the priority.
• Ensures smooth operation of the hotel and safety of guests and staff.
• Reviews arrivals and VIP requests to meet or exceed expectations.
• Promotes upsell programs in line with brand standards.

Skills

Team leadership

English fluency

Communication

Guest service

Education

Hospitality degree

Job description

Your team and working environment

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Company Description

Your team and working environment

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Reporting to the Front Office Manager, responsibilities and essential job functions include, but are not limited to, the following:

Responsibilities

• Consistently offers professional, engaging and friendly service
• Ensure that all Front Desk colleagues are familiar and updated with hotel’s product and services
• Establishes a rapport with guests and maintains good customer relationship
• Works in full cooperation with other departments to make sure the guest is of the utmost priority
• To ensure the safe running of the hotel
• Reviews the arrival report and VIP’s to ensure all special requirements are met or exceeded
• Suggesting and attending regular training on updated topics and respective skill set as required by the team
• Communicate and liaise effectively with other leaders in the department and hotel
• Achieves and creates an environment that allows colleagues to achieve job fulfillment and clear growth path for career development with Fairmont Hotels and Resorts
• Execute all tasks related to financial activities adhering to the laid down policy and procedures and ensuring accuracy in record keeping
• Promote our upsell program per brand Standards
• All other reasonable duties as assigned

What Is In It For You

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Excellent team leading skills and team management skills
• Fluent and confident in English, additional National and International language is an asset
• Excellent written and verbal communication, interpersonal and leadership qualities
• Strong guest service orientation and training skills background preferred
• Maintains professional and pleasant body language at all times

Physical Demands

This Position Requires

• Constant standing and walking throughout shift

Required Education And Experience

• Previous experience is an asset
• Degree or diploma (preferred in Hospitality and/or Tourism Management)

Your Team And Working Environment

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V