Front Desk Agent

Fairmont; Austin (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision Insurance

401K

Complimentary shift meal

Discounted hotel rates

Learning programs and development

CSR activities

Job summary

Fairmont Austin is seeking a Front Desk Associate to deliver warm, professional service at the hotel’s busy reception. Greet and check in guests, answer questions about facilities, and ensure a smooth arrival and departure for all guests.

The role emphasizes friendly interactions, adherence to standards, and upselling room brands to optimize guest experience while maintaining a calm, efficient front desk operation.

Qualifications

• Customer service experience preferred.
• PMS experience desirable.
• English proficiency (verbal and written).
• Windows proficiency is a plus.
• Typing speed 25 wpm or faster.
• Professional presentation required.
• Strong interpersonal and problem solving abilities.
• Reliable and able to work in a fast-paced environment.

Responsibilities

• Offer professional, friendly and engaging service to guests.
• Greet, check in and settle guest accounts while following service standards.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Respond to guests at the Reception Desk.
• Drive rate through up-selling room brands.
• Follow department policies, procedures and safety standards.
• Other duties as assigned.

Skills

Customer service

Interpersonal skills

Problem solving

Teamwork

Work under pressure

Professional presentation

Tools

PMS software

MS Windows

Job description

Company Description

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Responsibilities

• Consistently offer professional, friendly and engaging service
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Assist guests regarding hotel facilities in an informative and helpful way
• Respond to each Guest who approaches the Reception Desk
• Drive rate through up-selling room brands
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Previous customer related experience preferred
• Previous PMS experience an ass
• Proficiency in English (verbal and written), second language an asset
• Computer literate in Microsoft Window applications an asset
• Must be able to type 25 words per minute
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Demands

This position requires:

• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

Your team and working environment: A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V