Front Office Strategy Consulting - Customer Analytics - Senior Manager

PwC; Los Angeles (CA); On-site; USD 124,000 - 280,000; Full time

Job summary

PwC is seeking a Front Office Strategy Consulting - Customer Analytics - Senior Manager to lead customer analytics and customer experience consulting efforts that shape customer-centric strategies and map journeys.

You will guide large projects, coach teams, and communicate with senior stakeholders while delivering data-driven insights that translate into growth and stronger client relationships across our Advisory practice.

Qualifications

• Bachelor’s degree required.
• At least 7 years of experience in related consulting roles or industries.

Responsibilities

• Advising clients on customer analytics strategies, priority initiatives, and transformation roadmaps that improve experience and growth
• Leading customer segmentation, journey analysis, and forecasting workstreams to generate actionable insights from customer data
• Developing data-driven recommendations that support retention, loyalty, lifetime value, and personalized sales and marketing strategies
• Directing teams through complex analysis, ambiguous issues, and shifting client needs while applying sound judgment on escalation points
• Crafting clear presentations and narratives that connect customer behavior trends, assumptions, and business implications
• Validating findings with clients, incorporating feedback, and refining solutions to reflect business goals and operating realities
• Coaching team members through technical delivery, issue resolution, and professional development in analytics and customer strategy
• Applying customer data management, predictive modeling, rapid experimentation, and digital tooling to improve decision support

Skills

Customer analytics

Forecasting

Stakeholder management

Team coaching

Education

Bachelor’s degree

Job description

Industry/Sector

Not Applicable

Specialism

Customer

Management Level

Senior Manager

Job Description & Summary

The Opportunity

As a Front Office Strategy Consulting - Customer Analytics - Senior Manager you will lead customer analytics and customer experience consulting efforts that help clients shape customer-centric strategies, map customer journeys, and translate data into actions that support growth and stronger client relationships, within our Advisory practice. As a Senior Manager you will guide large projects, bring sound judgment to complex situations, and coach teams through shifting priorities while maintaining operational excellence and clear communication with senior stakeholders.

In this role at PwC, you will draw on customer consulting and customer experience knowledge to advise on client needs, develop tailored approaches, and present clear recommendations that connect analytics, strategy, and business outcomes. You will also help develop diverse teams, contribute to firm priorities, and use your network and perspective to support delivery across multiple work streams.

Responsibilities

• Advising clients on customer analytics strategies, priority initiatives, and transformation roadmaps that improve experience and growth
• Leading customer segmentation, journey analysis, and forecasting workstreams to generate actionable insights from customer data
• Developing data-driven recommendations that support retention, loyalty, lifetime value, and personalized sales and marketing strategies
• Directing teams through complex analysis, ambiguous issues, and shifting client needs while applying sound judgment on escalation points
• Crafting clear presentations and narratives that connect customer behavior trends, assumptions, and business implications
• Validating findings with clients, incorporating feedback, and refining solutions to reflect business goals and operating realities
• Coaching team members through technical delivery, issue resolution, and professional development in analytics and customer strategy
• Applying customer data management, predictive modeling, rapid experimentation, and digital tooling to improve decision support

What You Must Have

• At least a Bachelor’s degree
• At least 7 years of experience

What Sets You Apart

• Preference for at least one of the following fields of study: Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, Computer Applications
• Demonstrating customer analytics or forecasting experience in client-facing advisory settings
• Applying systems thinking to identify business opportunities and underlying issues
• Crafting clear, engaging stories from complex analytical findings
• Coaching teams through ambiguity, change, and competing priorities
• Validating outcomes with clients and adapting using feedback
• Driving team effectiveness through sound judgment and open communication

Travel Requirements

Up to 80%

Job Posting End Date

The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual’s skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.