Front Office Strategy Consulting - Sales Strategy Manager

PwC; Charlotte (NC); On-site; USD 99,000 - 232,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Competitive bonus potential

Job summary

PwC in Charlotte is seeking a Sales Strategy Manager to lead client engagements, focusing on customer experience design and analytics to drive growth. You will manage projects, mentor junior staff, and ensure successful delivery while upholding PwC's standards.

The role requires leading with integrity, leveraging technology, and coordinating cross-functional teams in the Management Consulting practice. A Bachelor's degree and 5+ years of experience are expected.

Qualifications

• Bachelor's degree required.
• Minimum 5 years of experience in sales strategy or management consulting.
• Strong CX strategy, journey mapping, and CRM experience.

Responsibilities

• Analyze client needs to develop customer-centric solutions.
• Design customer journey maps to create seamless experiences.
• Lead teams in strategic planning and execution of customer initiatives.
• Utilize customer data and analytics to drive growth.
• Manage sales strategy workstreams aligned with client expectations.

Skills

CX Strategy

CRM

Leadership

Stakeholder management

Education

Bachelor's degree

Job description

The Opportunity

As a Sales Strategy Manager, you will engage with clients to develop and implement customer-centric strategies that enhance their overall experience and drive business growth. Within our Management Consulting practice, you will analyze client needs, design customer journey maps, and provide guidance to create seamless and personalized experiences that foster customer satisfaction and loyalty.

As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for confirming project success and maintaining standards. Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

In this role, you will take ownership of projects, confirming their successful planning, budgeting, execution, and completion. You will also address conflicts or issues, engaging in conversations with clients, team members, and other stakeholders, escalating where appropriate.

Responsibilities

• Analyzing client needs to develop customer-centric solutions that enhance customer experience
• Designing customer journey maps to create seamless and personalized experiences
• Leading teams in strategic planning and execution of customer-related initiatives
• Utilizing customer data management and analytics to drive business growth
• Managing sales strategy workstreams and aligning them with client expectations
• Developing and implementing customer engagement strategies to boost loyalty and advocacy
• Overseeing the deployment of customer satisfaction surveys and analyzing results for improvement
• Coaching team members to leverage their strengths and improve performance
• Addressing conflicts and engaging in critical conversations with clients and stakeholders
• Upholding professional and technical standards while maintaining integrity and authenticity

What You Must Have

• At least a Bachelor's degree
• At least 5 years of experience

What Sets You Apart

• Preference for at least one of the following fields of study: Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, Computer Applications
• Demonstrating proficiency in Customer Experience (CX) Strategy and Design
• Utilizing analytical thinking for Customer Journey Analysis and Segmentation
• Embracing change and innovation in Sales Strategy Consulting
• Managing Customer Relationship Management (CRM) systems effectively
• Excelling in coaching and feedback to enhance team performance
• Leveraging strategic questioning to drive business process improvement

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.