Front Office Staff - Monroeville (Pittsburgh, PA)

Gymkhanafun; Monroeville (Allegheny County); On-site; USD 17,000 - 19,000; Part time

Job summary

Gymkhana Gymnastics is seeking a friendly front desk receptionist at our Monroeville location. You will greet visitors, process registrations and payments, and assist with billing and clerical tasks in a fast-paced gym environment.

Candidates should have at least one year of customer service experience, be tech-savvy, and comfortable interacting with kids and parents. Evening and weekend availability is a plus; both part-time and full-time roles are offered.

Qualifications

• Minimum of one year's experience in customer service, retail, or a similar field.
• Ability to greet people and handle registrations.
• Comfort with technology and handling payments.
• Excellent communication and a friendly, adaptable approach.
• Willing to work evenings and weekends; part-time or full-time options.

Responsibilities

• Greet every person as they enter and exit.
• Take registrations and apply payments to accounts.
• Assist supervisor with confirmation letters for each session.
• Assist with billing for past-due accounts.
• Process Pro Shop sales and keep books (roll, party, money) up-to-date.
• Answer all phone calls and take detailed notes; direct emails as needed.
• Read and respond to emails in a timely manner.

Skills

Customer service

Multitasking

Communication

Tech-savvy

Tools

POS system

Billing software

Job description

The mission of Gymkhana Gymnastics is to foster the physical, emotional and social development of children through unparalleled gymnastics instruction - and our staff make that happen!

For over forty years, Gymkhana has been Pittsburgh's premier gymnastics school and we continue to grow! We are seeking enthusiastic and friendly multi-taskers to join our team at each of our locations: Monroeville, Point Breeze, Wexford, and Bethel Park. We are flexible with your schedule and can offer both part-time and full-time positions!

The impact Gymkhana Gymnastics has on children reaches well beyond the scope of gymnastics. Gymkhana helps kids increase confidence, awareness, concentration, and the ability to persevere. There are multiple positions available, requiring a minimum of one year's experience working with the general public in a customer service, retail or similar field. We will provide the training necessary to continue the strong tradition of Gymkhana. In addition to being good with technology and comfortable interacting with kids, parents, and the general public, Gymkhana's front desk receptionists must be adaptable team-players who are self-motivated and enthusiastic learners.

To learn more about Gymkhana Gymnastics and our programs, please visit our website at www.gymkhanafun.com. Gymkhana is located in Pittsburgh, PA.

Compensation:

• Training rate of $12-$14/hour
• Pay dependent on experience

Hours/Schedule:

• Part-time
• Year-round availability required
• Evening & weekend availability a plus

Principal (Essential) Duties:

• Give accurate descriptions of each program offered and it's availability
• Greet every person as they enter and exit
• Take registrations and apply payments to accounts
• Assist supervisor with confirmation letters for each session
• Assist with billing for past-due accounts
• Process Pro Shop sales
• Ensure all books (roll, party, money) are kept up-to-date
• Assist customers with all questions and concerns
• Answer all phone calls: give accurate information, take detailed notes, communicate info as needed to appropriate personnel
• Read and respond to emails in a timely manner, and/or direct emails to appropriate personnel

Secondary Duties:

• Assist instructors during emergencies
• Distribute ice packs and bandaids
• Assist in cleaning and tidying the lobby and gym areas (vacuuming, taking out the trash, etc.)
• Check bathrooms for toilet paper, paper towels, and cleanliness
• Assist with clean up of accidents if requested by instructor
• Keep Pro Shops organized
• Create bulletin board decorations

Working Conditions/Physical Demands

• Must be able to walk on uneven surfaces
• Must be able to ascend and descend stairs
• Must be able to move small mats