Front Office Specialist - Wound Care Center

Bon Secours Mercy Health; Richmond (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Medical, dental, vision coverage

Paid time off & family leave

Job summary

Bon Secours Mercy Health is seeking a Front Office Specialist at St. Mary’s Hospital to ensure timely patient scheduling, verify insurance benefits, and keep patient data up to date in our system. The role emphasizes collaboration with clinical staff to support efficient care delivery.

The position requires a High School/GED and prefers an Associate degree related to Business. Training in EPIC EHR is a plus, with opportunities for professional development and a strong benefits package.

Qualifications

• Recent experience in acute care, home health, or provider office (required).
• Experience working in Wound Care and Hyperbaric Oxygen Therapy Outpatient Center (preferred).
• Basic knowledge of health insurance and patient billing.

Responsibilities

• Schedule patients for clinical coverage and treatments.
• Verify insurance and benefits prior to appointments.
• Update electronic medical records and patient information.
• Assist with communication to patients regarding billing and eligibility.

Skills

Office & clinical tech

Insurance questions

Phone management

Health insurance basics

Education

High School/GED

Business-related Associate (preferred)

Tools

EPIC EHR

Job description

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Bon Secours

About Us As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Front Office Specialist - St. Mary's Hospital Job Summary

The Front Office Administrator ensures timely scheduling of patients, verification of patient's insurance and benefits prior to their appointment and updating all information within our system.

Essential Functions

• Collaborate with center staff to schedule patients for appropriate clinical coverage and clinical treatments
• Ensure availability of resources, supplies, and equipment for scheduled services
• Knowledge of all revenue cycle components, registration, billing, collections, and denials
• Perform auditing to ensure documentation supports reimbursement

Education

• High School Degree or GED
• Associate Degree related to Business (preferred)

Licensure/Certification

• Basic Life Support (BLS) – American Heart Association (preferred)

Training

• EPIC Electronic Health Record (EHR) (preferred)
• Continued professional development specific to patient registration, scheduling and referrals

Experience

• Recent experience in acute care, home health, or provider office (required)
• Experience working in Wound Care and Hyperbaric Oxygen Therapy Outpatient Center (preferred)

Skills & Abilities

• Working knowledge of office and clinical technologies to update electronic medical records
• Ability to answer patient questions regarding their insurance, benefits, and billing
• Effective phone management
• Basic knowledge of health insurance

Range

Minimum: $16.76 Maximum: $24.65

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Aff If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]