Senior Patient Access Specialist - SS Revenue Cycle - Springfield Regional Medical Center

Bon Secours Mercy Health; Springfield (OH); On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Incentives and bonuses

403(b) with employer contributions

Medical, dental, vision coverage

Job summary

Bon Secours Mercy Health is seeking a Senior Patient Access Specialist for a night shift at Springfield Regional. The role includes admitting duties for all patients, leadership responsibilities, and training duties across the revenue cycle while ensuring compliance with Mercy Health policies and regulatory requirements.

The position emphasizes customer service, mentoring staff, on-call coverage, and POS collections with attention to accurate data and audit compliance.

Responsibilities

• Admitting duties for all patients; may train, schedule and provide leadership.
• Operate telephone switchboard for inbound/outbound/inter-office calls.
• Audit and reporting to ensure accounts are corrected; support POS audits.
• Develop training materials and programs for new hires; ongoing education.
• Develop staff schedules within the patient access department.
• On-call responsibilities; after-hours support for staffing coverage.
• Collect point of service payments; conduct audits and track POS goals.
• Explain and obtain consent forms; provide patient education materials.
• Review eligibility responses; enter benefit data; support pre-registration.
• Screen medical necessity using ABN software; distribute ABN and forms.
• Perform other assigned duties as needed.

Job description

THIS IS A COLLECTIVE BARGAINING UNIT POSITION

Springfield Regional - Full Time - Nights

The Senior Patient Access Specialist is responsible for performing admitting duties for all patients receiving services at Mercy Health. As a Senior Patient Access Specialist , additional duties can include training, scheduling, and other leadership responsibilities. They are responsible for performing these functions while meeting the mission and goals of Mercy Health ministry and all regulatory compliance requirements. The Senior Patient Access Specialist will work within the policies and processes as that are being performed across the entire organization.

• Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity or compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician order while utilizing an overlay tool and providing excellent customer service as measured by Press Ganey. They will serve as the SMART for the department. They are to adhere to Mercy Health policies, and provide excellent customer service in these interactions with the appropriate level of compassion. Operates the telephone switchboard to relay incoming, out-going and inter-office calls as applicable.
• Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities.
• A Senior Patient Access Specialist is responsible for the development of training materials and programs for new hires to the department, as well as providing continuing education to associates in all areas of revenue cycle.
• A Senior Patient Access Specialist is responsible for the development of staff schedules within the patient access department.
• A Senior Patient Access Specialist will have on-call responsibilities for the department, including providing after-hours support and leadership. As part of on-call responsibilities, the Senior Patient Access Specialist may be responsible to come in to work at unscheduled times to cover for staffing issues.
• Senior Patient Access Specialist are responsible for the collection of point of service payments. These activities may be conducted in emergency, outpatient, and inpatient situations including past due balances and offering payment plan options The Patient Access Specialist is expected to adhere to Mercy Health policies, and provide excellent customer service in these interactions. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.Sr. Patient Access Specialists will be held accountable for point of service goals as assigned.
• Explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witnesses name. Explains and distributes patient education documents, such as Important Message from Medicare, Observation Forms, Consent forms, and all forms implemented for future services.
• Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate including pre-registration of patient accounts prior to the patient visit which may include inbound and outbound calls to obtain demographic information, insurance information, and all other patient information.
• Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets.
• Perform other assigned duties as assigned

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affir...

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]