Front Office Specialist - Reading Family Practice

TriHealth; Cincinnati (OH); Presencial; USD 32.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive benefits package

Descripción de la vacante

TriHealth in Cincinnati seeks a Front Office Specialist to handle phone inquiries, greet and register patients, and manage front desk operations. You will collect co‑payments, schedule follow‑ups, and perform daily deposits while ensuring accurate registration data and HIPAA compliance.

The role requires strong customer service, 3–4 years of related experience, and a professional, compassionate demeanor in a busy clinical setting at our Cincinnati location.

Formación

• High School Diploma or GED required.
• 3–4 years experience in a related field required.

Responsabilidades

• Answers incoming telephone lines and handles and distributes calls.
• Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
• Schedules patient appointments. Informs department of issues.
• Accurately inputs patient registration information and updates patient insurance and demographic information.
• Accepts payments and logs appropriately.
• Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.
• Handles patient complaints and refers to manager as appropriate.

Conocimientos

Interpersonal communication

Customer service

Telephone handling

Teamwork

Educación

High School Diploma or GED

Descripción del empleo

Job Description

At TriHealth, Front Office Specialists make a meaningful impact every day. We’re committed to creating an exceptional place to work and receive care—one built on strong values, teamwork, and respect. Here, you’ll be supported by a compassionate community, grow your clinical skills, and contribute to high‑quality patient care in a trusted health system. Join us and be part of a team that leads with purpose, supports your development, and stays true to the values that define who we are at our core.

Location

TPP Reading Family Practice 3147 Glendale Milford Rd, Cincinnati, OH 45241

Schedule

Full Time Day, Weekends rotation, no holidays

Incentives & Benefits

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. https://careers.trihealth.com/what-we-offer/benefits

Job Overview

This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check‑out functions, including review of encounter form data, collection of co‑payments, scheduling follow‑up appointments; completing daily bank deposit; day‑end reconciliation duties. Some locations also require this position to complete charge/receipt‑entry and charge‑receipt summaries for all office‑related services.

Job Requirements

• High School Diploma or GED degree (Required)
• 3 - 4 years experience in a related field (Required)

Job Responsibilities

• Answers incoming telephone lines and handles and distributes calls.
• Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
• Schedules patient appointments. Informs department of issues.
• Accurately inputs patient registration information and updates patient insurance and demographic information.
• Accepts payments and logs appropriately.
• Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.
• Handles patient complaints and refers to manager as appropriate.

Working Conditions

• Climbing - Rarely
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Frequently
• Interpersonal Communication - Frequently
• Kneeling - Occasionally
• Lifting <10 Lbs. - Frequently
• Pulling - Rarely
• Pushing - Occasionally
• Reaching - Rarely
• Reading - Frequently
• Sitting - Consistently
• Standing - Rarely
• Stooping - Occasionally
• Talking - Consistently
• Thinking/Reasoning - Occasionally
• Use of Hands - Consistently
• Color Vision - Occasionally
• Visual Acuity: Far - Frequently
• Visual Acuity: Near - Consistently
• Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community