Front Office Specialist - Primary Care, East Cobb Health Park

Wellstar Medical Group, LLC; Marietta (GA); Vor Ort; USD 34.000 - 44.000; Vollzeit

Zusammenfassung

Wellstar Medical Group, LLC in Georgia seeks a Front Office Specialist to deliver exceptional patient service in a busy clinic. You will greet patients, register them at check-in, schedule appointments, collect co-pays, and support administrative operations.

The role requires multi-tasking, teamwork, and excellent communication in a healthcare setting. Two years of front office experience in a physician practice are preferred, along with a high school diploma.

Qualifikationen

• Two years of administrative front office experience in a physician practice or healthcare setting.
• Strong customer service skills and professional communication.
• Ability to multi-task in a fast-paced clinical environment.

Aufgaben

• Greet patients and guests in person or on the phone and identify self and practice.
• Register and schedule patients; verify insurance through Experion and collect paperwork.
• Collect co-pays, balances, and process payments; balance at daily close.
• Schedule follow-up appointments and send reminders.
• Coordinate with clinic staff and representatives; perform administrative tasks.

Kenntnisse

Customer service

Multi-tasking

Communication

Teamwork

Ausbildung

High School Diploma / GED

Tools

Experion EHR

Jobbeschreibung

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift
Day (United States of America)

Job Summary:

The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

Core Responsibilities and Essential Functions:

Customer Service:__

• a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
• b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
• c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
• d. Working with both clinical staff and providers in a team approach.
• e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long

Operations/Revenue Cycle:__

• a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
• b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
• c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
• d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
• e. Contacting patients for appointment reminders

Administrative:__

• Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
• Other duties as assigned by management.

Required Minimum Education:

High School Diploma / GED General

Required Minimum Experience:

2 years administrative front office experience in a physician practice or health care setting Preferred
Previous customer service experience is Required

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.