Front Office Specialist - Orthopedics - East Cobb

Wellstar Health System; Georgia; Sur place; USD 33 000 - 46 000; Plein temps

Résumé du poste

Wellstar Health System in Georgia is seeking a Front Office Specialist to deliver exceptional patient service. You will greet patients, check them in/out, answer phones, schedule appointments, and perform administrative tasks to support the practice.

This role requires 1-2 years of front office experience in health care, strong communication, cash handling, and familiarity with EHR systems. You will work with clinical staff to ensure smooth patient flow and accurate record keeping.

Qualifications

• 1-2 years administrative front office experience in a physician practice or health care setting preferred.
• Excellent communication and multitasking abilities.
• Familiarity with EHR and scheduling systems is a plus.

Responsabilités

• Greet patients and guests in a warm, professional manner using AIDET principles.
• Answer incoming calls, schedule appointments, and manage non-clinical tasks in the EHR.
• Register and check in/out patients; verify insurance eligibility and collect co-pays.
• Balance cash and postings; maintain accurate daily close of transactions.
• Coordinate with clinic staff for visits, samples, and other requests.
• Schedule reminders and follow-up appointments.

Connaissances

Customer service

Administrative support

Cash handling

Formation

High School Diploma

Description du poste

Day (United States of America)

Work Shift

Job Summary:

The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar’s patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice’s operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

Core Responsibilities and Essential Functions:

Customer Service:

• a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
• b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
• c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
• d. Working with both clinical staff and providers in a team approach.
• e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long

Operations/Revenue Cycle:

• a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
• b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
• c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
• d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
• e. Contacting patients for appointment reminders

Administrative:

• Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
• Other duties as assigned by management.

Required Minimum Education:

• High School Diploma General

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

Required Minimum Experience:

1-2 years administrative front office experience in a physician practice or health care setting Preferred and Previous customer service experience Required

Required Minimum Skills:

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.