Front Office Specialist - Primary Care Acworh

Wellstar Medical Group, LLC; Acworth (GA); On-site; USD 21,000 - 26,000; Full time

Job summary

Wellstar Medical Group, LLC in Georgia seeks a Front Office Specialist to deliver exceptional patient service, greet and register patients, check in/out, answer calls, and schedule appointments. The role requires cash handling, collecting co-pays, verifying insurance, and supporting administrative tasks to help the practice run smoothly.

Minimum education is High School Diploma or GED, with around 2 years front-office healthcare experience; strong computer skills and basic medical terminology

Qualifications

• High School Diploma or GED required.
• 2 years front office experience in healthcare.
• Experience with patient cash handling and insurance verification preferred.
• Basic computer skills and familiarity with EHR systems.

Responsibilities

• Greet patients and register/check-in and checkout.
• Answer calls and schedule appointments using the EHR.
• Collect co-pays and balance daily cash; manage payments.
• Verify insurance eligibility and scan documents.
• Coordinate with clinical staff and manage administrative tasks.

Skills

Customer service

Computer skills

Medical terminology

Insurance knowledge

Education

High School Diploma / GED

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift
Day (United States of America)

Job Summary:

The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or adiminstrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

Core Responsibilities and Essential Functions:

Customer Service:

• a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
• b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
• c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
• d. Working with both clinical staff and providers in a team approach.
• e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long

Operations/Revenue Cycle:

• a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
• b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
• c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
• d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
• e. Contacting patients for appointment reminders

Administrative:

• Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
• Other duties as assigned by management.
• Performs other duties as assigned
• Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

High School Diploma / GED General

Required Minimum Experience:

2 years administrative front office experience in a physician practice or health care setting Preferred

Previous customer service experience Required

Required Minimum Skills:

Computer skills essential.

Medical terminology including coding is needed (CPT-4, ICD-9, and HCPCS)

Knowledge of insurance filing and requirements.

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Join us and discover the support to do more meaningful work and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.