Front Office Specialist/Medical Assistant- West Outpatient Behavioral Health Clinic

TriHealth; Cincinnati (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in healthcare is seeking a Front Office Specialist/Medical Assistant. This role involves managing patient care tasks both in the front and back office to enhance service delivery. Candidates should possess effective communication skills and some experience in a healthcare setting.

Qualifications

• 1-2 years of experience in a related field.
• Knowledge of medical records and patient documentation.
• Ability to handle triage and patient communication effectively.

Responsibilities

• Document all care and actions taken for patients.
• Schedule patient visits and ensure proper front office operations.
• Handle patient calls and direct them appropriately.

Skills

Patient Care

Communication

Triage

Documentation

Education

High School Degree

Job description

Front Office Specialist/Medical Assistant- West Outpatient Behavioral Health Clinic

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Front Office Specialist/Medical Assistant- West Outpatient Behavioral Health Clinic

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Join to apply for the Front Office Specialist/Medical Assistant- West Outpatient Behavioral Health Clinic role at TriHealth

JOB DESCRIPTION

This position adheres to all of the regular responsibilities and duties of a front office specialist and medical assistant. This position is cross trained to perform duties in both front and back office to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care.

Job Overview

JOB DESCRIPTION

This position adheres to all of the regular responsibilities and duties of a front office specialist and medical assistant. This position is cross trained to perform duties in both front and back office to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care.

Job Requirements

High School Degree

Registration

Check in triage

Vitals

Charge entry

EKG

Filing and Medical Records

1-2 years experience in a related field

Job Responsibilities

Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s medical record. Supports QI processes. Is knowledgeable and can verbalize the QI process and its application per quarter per disease.

Analyzes fast claim report daily, makes corrections and proactively coordinates information to billing company. Schedules patient for next visit at time of checkout, while maintaining front office professional appearance. Follows JCAHO, HIPAA protocols.

Appropriately triages patient calls and assures the proper disposition of calls to meet patient needs. Notifies physician with emergency complaints and demonstrates competency in clinical care protocols including 911and HIPAA. Access to patient information will be limited to what is necessary to perform the job.

Demonstrates proficiency in Front Office procedures, collects co-pays, answer phone prior to voice mail, records payment and provides receipts, correctly registers patient demographics, validates demographics per visit. Notifies patient of balance and offers payment plan process. Copies insurance cards.

Demonstrates proficiency in assisting with medical procedures on adults and children. Maintains annual competencies. Records vital signs, weight, height, head circumference, if applicable, per visit. This includes assuring that the patient’s right to privacy, dignity and respect is maintained in both the performance of medical procedures and in the appropriate use of the medical record.

Handles patient complaints and refers to manager as appropriate.

Other Job-related Information

Working Conditions:

Climbing - Rarely

Hearing: Conversation - Consistently

Hearing: Other Sounds - Frequently

Kneeling - Occasionally

Lifting 50+ Lbs. - Rarely

Lifting <50 Lbs. - Occasionally

Pulling - Rarely

Pushing - Occasionally

Reaching - Rarely

Sitting - Consistently

Standing - Rarely

Stooping - Occasionally

Talking - Consistently

Use of Hands - Consistently

Color Vision - Occasionally

Visual Acuity: Far - Frequently

Visual Acuity: Near - Consistently

Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, We Believe There Is No Responsibility More Important Than To SERVE Our Patients, Our Communities, And Our Fellow Team Members. To Achieve Our Vision And Mission, ALL TriHealth Team Members Are Expected To Demonstrate And Live The Following

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
  
  

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
  
  

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
  
  

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
  
  

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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