Front Office Specialist I - TCP Medical Group Clinic

Texas Children's Hospital; Houston (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a leading pediatric care network as a Front Office Specialist I, where you will play a crucial role in ensuring smooth patient interactions in a fast-paced environment. This position involves coordinating patient scheduling, managing incoming calls, and accurately entering billing information. You will be part of a dedicated team committed to providing high-quality pediatric services. If you thrive in a dynamic setting and are passionate about making a difference in children's health, this opportunity is perfect for you. Be part of a community-focused organization that values safety and excellence in patient care.

Qualifications

• High School diploma or GED required.
• Minimum of one year of related experience.

Responsibilities

• Greet patients and assist with check-in/check-out.
• Schedule appointments and manage walk-ins.
• Enter hospital charges into EPIC with 100% accuracy.

Skills

Patient Scheduling

Customer Service

Billing Information Entry

Communication Skills

Education

High School Diploma or GED

Tools

EPIC

Job description

Front Office Specialist I - TCP Medical Group Clinic

Join to apply for the Front Office Specialist I - TCP Medical Group Clinic role at Texas Children's Hospital.

Job Description

We are searching for a Front Office Specialist I with our TCP Medical Group Clinic, someone who can thrive in a fast-paced primary care environment. In this position, you’ll coordinate and perform patient scheduling, greet visitors, handle incoming calls, coordinate referrals, accurately enter billing information, and transmit claims.

As part of our commitment to safety, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Qualifications

• High School diploma, GED, or equivalent
• Minimum of one (1) year of related experience

Responsibilities

• Demonstrate Creating SMILES philosophies to patients, families, and co-workers
• Greet patients and visitors using Service with HEART philosophies
• Assist patients with check-in/check-out
• Answer calls within six rings and direct accordingly
• Assess patient eligibility for referral by verifying coverage with payer prior to referral
• Document eligibility in the medical record
• Notify provider when no in-network provider is available
• Review billing information
• Enter hospital charges into EPIC with 100% accuracy and within established timelines
• Balance payments received daily
• Verify and update patient demographics and enter into the system
• Verify and collect co-payments accurately
• Collect payments via cash, checks, or credit cards
• Schedule appointments and manage walk-ins
• Handle mail and deliveries
• Maintain confidentiality of patient information

About Us

Texas Children’s Pediatrics is the nation’s largest primary pediatric care network with over 200 physicians across more than 50 locations in Houston. We aim to build a community of healthy children and provide high-quality pediatric services, especially for underserved populations.

Join our team of over 14,000 dedicated members by visiting texaschildrenspeople.org for career opportunities. We are an equal opportunity employer, considering all applicants without regard to protected statuses.