Front Office Specialist - General Admin

TriHealth; Cincinnati (OH); On-site; USD 19,000 - 25,000; Part time

Job summary

TriHealth in Cincinnati seeks a part-time Medical Office Clerk to handle incoming calls, greet and register patients, and support checkout activities. The role includes scheduling follow-ups, collecting co-pays, updating patient records, and daily reconciliations. 28 hours per week with rotating weekend requirements.

requirements include a High School Diploma or GED and 3–4 years of related experience. HIPAA compliance and courteous patient interaction are essential in this role.

Qualifications

• High School Diploma or GED is required.
• 3–4 years of related experience is required.

Responsibilities

• Answers incoming telephone lines and distributes calls.
• Demonstrates flexibility and takes initiative in accepting additional assignments.
• Schedules patient appointments.
• Inputs patient registration information and updates insurance/demographics.
• Accepts payments and logs appropriately.
• Follows HIPAA protocols; access to patient information is limited to job needs.

Skills

Telephone handling

Customer service

Scheduling

Cash handling

HIPAA compliance

Data entry

Education

High School Diploma or GED

Job description

Location:

8240 Northcreek Rd.

Schedule:

Part-time. 28-working hours weekly + rotating weekend requirement. No holiday or on-call commitments.

Benefits:

https://careers.trihealth.com/what-we-offer/benefits *Please note: OPTIONAL positions are not eligible for TriHealth benefits*

Job Overview:

This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services.

Job Requirements:

• High School Diploma or GED degree (Required)
• 3 - 4 years experience in a related field (Required)

Job Responsibilities:

• Answers incoming telephone lines and handles and distributes calls.
• Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
• Schedules patient appointments. Informs department of issues.
• Accurately inputs patient registration information and updates patient insurance and demographic information.
• Accepts payments and logs appropriately.
• Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.
• Handles patient complaints and refers to manager as appropriate.

Working Conditions:

• Climbing - Rarely
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Frequently
• Interpersonal Communication - Frequently
• Kneeling - Occasionally

Lifting TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community