Front Office Specialist - East Paulding Primary Care

Wellstar Health System; Hiram (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Wellstar Health System in Georgia is seeking a Front Office Specialist to deliver exceptional patient service. You will greet patients, check in/out, answer calls, schedule appointments, and assist with cash handling and administrative tasks to support the practice.

You will work in a collaborative team, adhere to AIDET principles, manage insurance eligibility through Experion, and help maintain accurate records in the EHR while balancing patient flow and financial goals.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of front office experience in healthcare.
• Previous customer service experience required.
• Medical terminology knowledge preferred (CPT-4, ICD-9, HCPCS).

Responsibilities

• Greet patients and guests in person or by phone and identify self and practice.
• Register and schedule patient appointments; verify insurance eligibility.
• Collect co-pays and balances; balance daily postings.
• Assist with check-in/out, reminders, and cash handling.
• Coordinate with clinic staff and representatives; other duties as assigned.

Skills

Customer service

Communication

Multi-tasking

Education

High School Diploma / GED

Tools

Experion

EHR

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

Job Summary

The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or adiminstrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

Customer Service

Core Responsibilities and Essential Functions:

• a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
• b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
• c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
• d. Working with both clinical staff and providers in a team approach.
• e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long

Operations/Revenue Cycle

• a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
• b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
• c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
• d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
• e. Contacting patients for appointment reminders

Administrative

• Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
• Other duties as assigned

Performs other duties as assigned

Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education

High School Diploma / GED General

Required Minimum Experience

2 years administrative front office experience in a physician practice or health care setting Preferred and

Required Minimum Skills

Previous customer service experience is Required

Computer Skills Essential.

Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred.

Knowledge of insurance filing and requirements.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.