Front Office Specialist

Intercare-Community-Health-Network; Holland (MI); On-site; USD 20,000 - 28,000; Full time

Job summary

InterCare Community Health Network in Holland, MI seeks a Front Office Specialist to join our team. The role offers full-time hours with a starting wage of $17.50 per hour and a benefits package including PTO, sick time, holidays, and comprehensive insurance options.

Primary hours are Monday–Thursday 9:30 a.m.–6:00 p.m. and Friday 9:00 a.m.–5:30 p.m., with occasional evenings. Responsibilities include patient greeting, registration, and coordination of financial discussions.

Qualifications

• Proficient in Microsoft Office Suite.
• Able to use clerical and numerical skills.
• Displays compassionate, ethical, and professional demeanor.
• Excellent cross-cultural communication with patients and staff.

Responsibilities

• Greet and assist patients in navigating their visit.
• Register new and existing patients; enter demographics and insurance info.
• Initiate point of service for payment/collection; collect copays and coordinate with financial counselors.
• Perform various clerical duties including scanning and faxing.

Skills

MS Office

Clerical skills

Numerical skills

Compassionate demeanor

Cross-cultural communication

Professional demeanor

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Office Specialist

Full Time Holland, MI, US

6 days ago Requisition ID: 1014

Description

InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program.

Become part of a Migrant and Community Health Center, where you will:

• Have a passionate purpose.
• Make a difference in people’s lives.

InterCare is searching for a Full- Time Front Office Specialist to join our team in Holland! At InterCare, you'll find a rewarding and challenging work environment and a competitive compensation starting at $17.50 per hour and benefits package which includes:

• Vacation/personal paid time off
• Sick time
• 10 paid holidays
• Medical, prescription, dental, vision, life insurance, and short term and long-term disability insurance.

At InterCare Community Health Network, we believe all people have the right to equal access to quality health care.

InterCare NO LONGER requires employees to have the COVID vaccine, however, you may receive a vaccine at no cost at any of our clinic locations.

Work Schedule:

Primary hours are Monday - Thursday from 9:30 a.m. - 6:00 p.m. and Friday from 9:00 a.m. - 5:30 p.m. with some evening work until 7:00 p.m. as needed.

Requirements

Job Responsibilities:

• Greet and assist patients in navigation of their visit.
  • Assist patients and visitors with the sign-in process.
  • Keeps patients and supervisors informed of wait times and delays in care.
  • Deals effectively with difficult and emotional patient situations.
• Register new and existing patients.
  • Enter patient demographics and insurance information into the electronic practice management system.
  • Review pay source information to assure it is up-to-date and has been verified online at the time of the patient visit.
  • Assess the need for insurance enrollment, sliding fee eligibility, and state funded assistance programs.
  • Educates patients regarding financial responsibility and InterCare's payment policies.
• Initiate point of service for payment/collection process.
  • Collect patient copays.
  • Coordinator patients to speak with financial counselors as needed.
• Perform various clerical duties including scanning and faxing.

Required Experience:

• Proficient in Microsoft Office Suite.
• Able to use clerical and numerical skills to perform job duties.
• Displays compassionate, ethical, and professional demeanor.
• Possesses excellent cross-cultural communication skills and the ability to communicate effectively with patients and staff members at all levels.

Physical Demands

Job duties are performed in the typical office environment of the organization. The environmental factors and/or physical requirements of this position include the following:

• Ability to stand, walk, stoop, kneel, crouch, frequently sit, and lift up to 25 lbs.
• Requires good hand-eye coordination, reach with arms & hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard, office equipment).
• Visual acuity to use keyboard, operate office equipment, and read printed material and regularly required to talk and hear.