Front Office Representative Physical Therapy- PRN

HOPCo; Sun City West (AZ); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401k plan after 1 month of service

Employee Assistance Program (24/7)

Employee Appreciation Days

Employee Wellness Events

Job summary

The CORE Institute is seeking a Front Office Representative (PT) at the Sun City West location to ensure smooth patient flow and accurate financial processing. On-site role emphasizes warm patient greetings, paperwork preparation, and insurance verification using CPS.

Ideal candidates have at least one year of front office experience in healthcare, familiarity with insurance rules, HIPAA guidelines, and strong communication skills.

Qualifications

• Minimum of one year front office experience in a medical office or healthcare setting.
• Experience collecting money is preferred.
• Knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
• Ability to communicate effectively with providers, patients, and the public.
• Knowledge of HIPAA guidelines and eligibility/referral requirements.
• High school diploma or equivalent preferred.

Responsibilities

• Greet patients promptly and inform Providers of arrivals using CPS.
• Prepare new patient paperwork and collect complete demographics and insurance information.
• Identify and collect co-payments, co-insurances, and past-due balances.
• Explain billing/insurance questions and refer complex matters to the Billing Specialist.
• Verify insurance and benefits and notify of coverage issues.

Skills

Front office experience

Insurance knowledge

Medical terminology

HIPAA guidelines

Communication

Computer scheduling systems

Windows-based programs

Education

High School Diploma/GED

Tools

CPS scheduling system

Windows

Job description

Front Office Representative Physical Therapy- PRN

Job Category: APP

Supervisor: Susan Richardson

Requisition Number: FRONT012994

• Part-Time
• On-site

Locations

Showing 1 location

PT Sun City West
Sun City West, AZ 85375, USA

Description

AtThe CORE Institute, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• 401k plan after 1 month of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

QUALIFICATIONS

• The successful candidate must have a minimum of one year of front office experience in a medical office or healthcare setting.
• Previous experience in collecting money is preferred.
• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
• Must be able to communicate effectively with Providers, patients, and the public and capable of establishing good working relationships with both internal and external customers.
• Knowledge of insurance rules and regulations including eligibility and referral requirements.
• Knowledge of medical terminology and HIPAA Guidelines.
• Computer knowledge, including Windows-based programs.
• High school diploma/GED or equivalent working knowledge preferred.

ESSENTIAL FUNCTIONS

• Promptly greets and acknowledges patients. Informs Providers of patient arrivals, using the appointment status through CPS.
• Prepares new patient paperwork. Instructs patients in completion of medical history and patient information forms and makes any necessary corrections to the patient’s account in CPS. Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork, assuring all necessary documents are populated and signed correctly.
• Responsible for identifying and collecting co-payments, co-insurances, and past-due account balances.
• Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to Site Billing Specialist.
• Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients, family members, physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction.

The Front Office RepresentativePT is responsible for maintaining a high level of customer service while assuming responsibility for the efficient, productive, and professional operation of the front office.

The CORE Instituteteam is dedicated to making the lives of others better by practicing exceptional patient care. If you would like to be part of a dedicated, dynamic healthcare team in a challenging, rewarding environment, The CORE Institute is the right place for you to grow your career.

#CORE

Equal Opportunity Employer
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