Front Office Representative - Medical

Suncoast Community Health Centers Inc.; Wimauma (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Suncoast Community Health Centers Inc. in Florida is seeking a Front Office Representative - Medical to greet patients, register them, and manage appointments. You will verify insurance, assist with claims and pre-authorizations, collect payments, and maintain HIPAA-compliant records.

Strong communication, organization, and computer skills are essential to keep the front office running smoothly. Join a team that supports patients across multiple centers with a focus on courteous service,

Qualifications

• High School Diploma or equivalent is required.
• Strong communication and customer service skills are required.
• Experience with office equipment and basic computer skills is preferred.

Responsibilities

• Welcome and register patients courteously and efficiently.
• Schedule, confirm, and manage appointments, including cancellations.
• Verify insurance eligibility and assist with claims, referrals, and pre-authorizations.
• Collect co-pays and payments and apply to patient accounts.
• Maintain HIPAA-compliant patient records.
• Answer phone calls and route inquiries appropriately.
• Provide financial counseling on coverage and sliding fees.
• Scan and organize documents (histories, insurance cards, etc.).
• Ensure front office and waiting area are clean and welcoming.
• Assist with daily deposits and money handling.
• Coordinate with the office team to maintain patient flow.
• Attend team meetings and training sessions.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Attention to detail

Time management

Analytical skills

Problem solving

Task prioritization

Office equipment

MS Office / EMR

Education

High School Diploma

Tools

Microsoft Office

EMR software

Job description

FRONT OFFICE REPRESENTATIVE - MEDICAL

FLSA: NON-EXEMPT

Duties/Responsibilities:

• Welcome and register patients in a courteous, professional, and efficient manner.


• Schedule, confirm, and manage appointments for providers, including handling cancellations and reschedules.


• Verify patient insurance eligibility and assist with claims, referrals, and pre-authorizations.


• Collect co-pays and payments, ensuring accurate application to patient accounts.


• Maintain patient records in compliance with HIPAA regulations.


• Answer phone calls, schedule appointments, and direct inquiries to the appropriate team members.


• Address patient concerns, complaints, and inquiries with professionalism and efficiency.


• Provide financial counseling to patients, explaining insurance coverage, sliding fees, and payment options.


• Scan, organize, and label documents, including medical histories, registration forms, insurance cards, paystubs, and treatment plans.


• Ensure compliance with SCHC money handling policies, collecting and applying payments accurately.


• Manage the scheduling for all patients and walk-ins, following up on missed or no-show appointments.


• Keep patients and visitors informed of wait times.


• Answer calls professionally, record accurate messages, and respond promptly.


• Follow up on missed appointments and accommodate same-day requests when possible.


• Submit insurance claims, referrals, and pre-authorizations as needed.


• Maintain a clean, organized, and welcoming front office and waiting area.


• Process and file insurance and billing documents with attention to detail.


• Assist with administrative tasks such as sorting mail and preparing reports.


• Coordinate with the office team to ensure smooth patient flow.


• Assist in preparing daily deposits and handling money accurately.


• Participate in team meetings and training sessions to enhance skills and performance.


• Perform additional tasks as needed to support the centers.

Required Skills/Abilities:

• Excellent verbal and written communication skills.


• Excellent interpersonal and customer service skills.


• Excellent organizational skills and attention to detail.


• Excellent time management skills with a proven ability to meet deadlines.


• Strong analytical and problem-solving skills.


• Ability to prioritize tasks and to delegate them when appropriate.


• Ability to function well in a high-paced and at times stressful environment.


• Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.


• Proficient with Microsoft Office Suite, software, EMR or related software.

Education and Experience:

• High School Diploma or equivalent is required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.


• Must be able to lift up to 15 pounds at times.


• Must be able to travel to various center locations as required.