Front Office Representative

ASSOCIATED RETINA CONSULTANTS; Prescott (AZ); On-site; USD 36,000 - 52,000; Full time

Job summary

Associated Retina Consultants is seeking an experienced Front Office Representative to perform clerical support for a busy eye care practice in Arizona. You will register patients, verify demographics and insurance, and handle payments with accuracy in a fast-paced setting.

The role requires strong customer service, organization, and communication skills, plus proficiency with office equipment and computer systems. Medical office experience is preferred.

Qualifications

• High school diploma or GED completed.
• At least three years of work experience, preferably in a medical office.
• Excellent spelling and alphabetization; detail oriented.
• Ability to multi-task in a fast-paced environment with accuracy.
• Strong phone etiquette and customer service abilities.

Responsibilities

• Register patients by collecting and verifying demographic and insurance information.
• Obtain signed registration sheets, permissions and releases; process payments and receipts.
• Answer questions about insurances, hours, services, locations and exam fees.
• Schedule and manage appointments, including no-shows, per policy.
• Maintain patient confidentiality and handle medical record releases.
• Coordinate with staff and physicians on patient matters; log records and copies.

Skills

Customer service

Multitasking

Telephone skills

Time management

Organizational skills

Attention to detail

Education

High school diploma or GED

Tools

Word processing software

Fax machines

Copier machines

Computer

Job description

About UsSince 1974, Associated Retina Consultants has an experienced team of Arizona eye specialists to diagnose and treat your vision problem. Our focus is on the retina, macula, and the vitreous humor in the eye. We work hard every day to protect and save our patients vision, helping them lead better quality lives.Position Summary:We are seeking an experienced Front Office Representative to perform multiple clerical support functions with high volume public contact. The successful candidate will have excellent customer service skills, a high level of accuracy and attention to detail, and be proficient in computer skills. The candidate must be able to work in a fast-paced, highly stressful environment with challenging encounters.Essential Job Functions:Register patients by collecting and verifying demographic and insurance informationObtain signed registration sheets, permissions, releases, etc.Collect and make change for payments received, complete receipt for patient, and follow appropriate paperwork to record transactionHandle inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc.Handle no-show appointments according to established processRespond to routine requests for information and maintain patient confidentialityDistribute medical record releases and photocopies and log records as appropriateCooperate and communicate with all staff members and physicians about patient mattersMaintain regular attendance and punctualityPerform other duties as assignedSalary: Commensurate with experience.Benefits: Medical, Dental, Vision, Life Insurance, Disability Insurance, Paid Holidays, Vacation and Sick TimeSkills and Qualifications:High school diploma or GED.Minimum of three years of work experience, preferably in a medical office setting.Strong alphabetization and spelling skills.Ability to multi-task and remain flexible in a fast-paced environment.Excellent telephone skills and customer service abilities.Strong time management and organizational skills with attention to detail.Experience with scheduling and knowledge of insurance, copy, and referral procedures.Professionalism with a quality-focused mindset.Proficient in operating computer, word processing software, fax machines, and copier machines.Physical DemandsProlonged periods sitting at a desk and working on a computerMust be able to communicate via the telephone, view, and type computer data.Must have manual dexterity to fileNormally works in a general office environment with the use of computer, printer, telephone, copier, fax, and calculator. Lighting and temperature are adequate, possible exposure to staff or patients with communicable diseases and blood borne pathogens.The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employees ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.Associated Retina Consultants is an Equal Opportunity Employer.