Front Office Receptionist (Full-Time)

Family Practice Associates of Lexington; Lexington (KY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, Vision, Dental insurance

Short/Long Term Disability

Employee Assistance Program

401K with 4% company match

PTO accrual & Holiday Pay

Free Parking

Job summary

Family Practice Associates in Lexington, KY, is seeking a Front Office Receptionist to manage patient check-in/check-out, verify information, and assist with scheduling and billing. This role requires reliable customer service and the ability to work across two locations, Hamburg and Brannon Crossing.

The position supports front desk operations, prints or mails documents, and coordinates with providers to ensure smooth patient encounters. Training in medical office procedures is preferred.

Qualifications

• Graduate of a medical office related training program or a minimum of high school graduate.
• Experience in front-office medical reception is preferred.
• Excellent interpersonal and problem-solving skills are required.

Responsibilities

• Greet patients in a courteous and professional manner.
• Register new patients and verify/update information.
• Scan and index documents; manage paperwork.
• Explain insurance eligibility/benefits to patients as needed.
• Collect copays, deductibles, and outstanding balances.
• Reconcile payments and manage daily financials.
• Schedule appointments and verify prescriptions with providers.

Skills

Greet patients

Register new patients

Update patient information

Insurance eligibility/benefits

Collect copays/deductibles

Phreesia dashboard monitoring

Allscripts PM/Allscripts EHR

Education

Medical office training or high school graduate

Tools

Allscripts PM

Allscripts EHR

Phreesia

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time HAMBURG, Lexington, KY, US

4 days ago Requisition ID: 1260

About FPA

Family Practice Associates was founded by Dr. Jeffrey Foxx in 1983 and has grown to one of the largest family practice groups in Central Kentucky. Today FPA is a group of primary care providers who are dedicated to giving family-centered care from birth to later years. FPA has over 20 primary providers including: physicians, nurse practitioners, physician assistants, and a license professional clinical counselor. With a professionally trained staff of CMA's, receptionists, lab techs and others, FPA provides award winning care that has been recognized as a Patient-Centered Medical Home (PCMH) through the National Commission on Quality Assurance. FPA works diligently to offer Central Kentucky families enhanced access to medical care at its Hamburg & Brannon Crossing locations as well as online at www.fpalex.com .

Responsibilities

The Front Office Receptionist is responsible for performing all tasks necessary to start and conclude each patient visit and provide excellent customer service. Responsibilities include but are not limited to:

• Greet patients in a courteous and professional manner.
• Update and verify patient information as needed.
• Register new patients.
• Scan patient identification, insurance cards and other paperwork.
• Index scanned documents to patient chart.
• Continuously monitor Phreesia dashboard.
• Print encounter forms as needed.
• Perform insurance eligibility/benefits and explain to patient as needed.
• Collect copays, deductibles, and previous balances.
• Reconcile payments posted in Phreesia at the end of the business day.
• Schedule appointments in Allscripts PM as instructed by the provider and/or requested by the patient.
• Verify and ensure accuracy of prescription output in Allscripts EHR. Print and/or call-in prescriptions. Obtain signature from provider for controlled prescriptions.
• Provide patients with printed materials including but not limited to prescriptions, patient education, release of information forms, school/work excuses and clinical summaries.
• Assist patients with questions/concerns and appointments as needed.
• Relinquish materials (i.e., medical records, drug samples, written prescriptions, etc) to patients as directed by other departments.
• Schedule and track drug representative appointment schedule. Assist drug representatives and scheduling of breakfast/luncheons. Notify staff of breakfast and lunch schedule.
• Keep front office adequately stocked with patient forms.
• Keep desks and lobby clean and professional at all times. Clean and straighten work areas and lobby each night at close of business.
• Other duties and responsibilities as assigned and as required in our effort to meet the service standard established for check-in and check-out reception.

Specific Requirements

• Must be willing to travel between both locations (Hamburg and Brannon Crossing)
• Graduate of a medical office related training program or a minimum of high school graduate, preferably with medical office experience.
• The ability to sit down and stand up frequently, stretch over counters and lift loads of less than 10 pounds.
• Fine motor skills necessary to operate computers for long periods of time.
• Problem solving skills necessary to assist patients with all aspects if origination of care/encounter
• Effective interpersonal skills required.

FPA is an Equal Opportunity Employer with competitive pay and benefits including but not limited to:

• Health, Vision, Dental and Cafeteria plans
• Short/Long Term Disability, Accidental and Life Insurance
• Employee Assistant Program
• 401K with 4% Company Match
• PTO Accrual & Holiday Pay
• Free Parking

About FPA

Family Practice Associates was founded by Dr. Jeffrey Foxx in 1983 and has grown to one of the largest family practice groups in Central Kentucky. Today FPA is a group of primary care providers who are dedicated to giving family-centered care from birth to later years. FPA has over 20 primary providers including: physicians, nurse practitioners, physician assistants, and a license professional clinical counselor. With a professionally trained staff of CMA's, receptionists, lab techs and others, FPA provides award winning care that has been recognized as a Patient-Centered Medical Home (PCMH) through the National Commission on Quality Assurance. FPA works diligently to offer Central Kentucky families enhanced access to medical care at its Hamburg & Brannon Crossing locations as well as online at www.fpalex.com .

Responsibilities

The Front Office Receptionist is responsible for performing all tasks necessary to start and conclude each patient visit and provide excellent customer service. Responsibilities include but are not limited to:

• Greet patients in a courteous and professional manner.
• Update and verify patient information as needed.
• Register new patients.
• Scan patient identification, insurance cards and other paperwork.
• Index scanned documents to patient chart.
• Continuously monitor Phreesia dashboard.
• Print encounter forms as needed.
• Perform insurance eligibility/benefits and explain to patient as needed.
• Collect copays, deductibles, and previous balances.
• Reconcile payments posted in Phreesia at the end of the business day.
• Schedule appointments in Allscripts PM as instructed by the provider and/or requested by the patient.
• Verify and ensure accuracy of prescription output in Allscripts EHR. Print and/or call-in prescriptions. Obtain signature from provider for controlled prescriptions.
• Provide patients with printed materials including but not limited to prescriptions, patient education, release of information forms, school/work excuses and clinical summaries.
• Assist patients with questions/concerns and appointments as needed.
• Relinquish materials (i.e., medical records, drug samples, written prescriptions, etc) to patients as directed by other departments.
• Schedule and track drug representative appointment schedule. Assist drug representatives and scheduling of breakfast/luncheons. Notify staff of breakfast and lunch schedule.
• Keep front office adequately stocked with patient forms.
• Keep desks and lobby clean and professional at all times. Clean and straighten work areas and lobby each night at close of business.
• Other duties and responsibilities as assigned and as required in our effort to meet the service standard established for check-in and check-out reception.

Specific Requirements

• Must be willing to travel between both locations (Hamburg and Brannon Crossing)
• Graduate of a medical office related training program or a minimum of high school graduate, preferably with medical office experience.
• The ability to sit down and stand up frequently, stretch over counters and lift loads of less than 10 pounds.
• Fine motor skills necessary to operate computers for long periods of time.
• Problem solving skills necessary to assist patients with all aspects if origination of care/encounter
• Excellent customer service skills
• Ability to function as a team player.
• Effective interpersonal skills required.

FPA is an Equal Opportunity Employer with competitive pay and benefits including but not limited to:

• Health, Vision, Dental and Cafeteria plans
• Short/Long Term Disability, Accidental and Life Insurance
• Employee Assistant Program
• 401K with 4% Company Match
• PTO Accrual & Holiday Pay
• Free Parking

Monday - Friday with varying hours
Some closing shifts and Saturday rotation