Front Office Receptionist

QualDerm Partners; Chicago (IL); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Health Coverage

Generous 401(k) Plan

Paid Time Off (PTO)

Company-Paid Life Insurance

Disability Protection

Employee Assistance Program (EAP)

Exclusive Employee Discounts

Referral Bonus Program

Job summary

A healthcare organization in Chicago is seeking a Front Office Receptionist to ensure smooth operations by managing patient registrations and verifying insurance eligibility. This role emphasizes customer service and administrative skills in a friendly and professional environment. The ideal candidate will possess a High School Diploma, with customer service experience preferred. Competitive pay and benefits are offered, including health coverage and a generous PTO policy.

Qualifications

• Prior experience in a customer service role, preferably within a healthcare setting, is advantageous.

Responsibilities

• Greet patients and visitors professionally, in person and over the phone.
• Document patient arrivals in our Practice Management System (EMR).
• Verify patient identity using their date of birth and name.
• Prepare required patient documentation ahead of appointments.
• Schedule appointments efficiently to optimize patient satisfaction.
• Handle financial transactions accurately, including co-pays.

Education

High School Diploma

Associate's Degree

Job description

Overview

With 150+ locations across 17 states, QualDerm Partners stands as the largest multi-state female-founded and owned dermatology network in the U.S. Our mission is to educate, protect, and care for your skin, ensuring that you receive the best in comprehensive skin care leading to a healthier and more confident you. At QualDerm, we are committed to providing communities and healthcare professionals with vital information regarding skin health, including skin cancer prevention and strategies for maintaining healthy skin through regular dermatologic care. Our aim is to deliver high-quality, proactive dermatologic services across the expanding regions we serve, making care more accessible while fostering a rewarding work environment for our team members. We pride ourselves on offering competitive compensation and benefits and a workplace culture that is truly exceptional.

Job Summary: The Front Office Receptionist will play a vital role in ensuring the smooth operation of our practice by managing patient registration in our medical systems. This role involves verifying patient insurance eligibility and maintaining accurate records according to established guidelines. Exceptional service to our patients, physicians, and the healthcare team is a primary focus.

Key Responsibilities

• Greet patients and visitors professionally, in person and over the phone, addressing their inquiries effectively
• Document patient arrivals in our Practice Management System (EMR)
• Verify patient identity using their date of birth and name, creating new accounts as necessary
• Prepare required patient documentation ahead of appointments
• Contact patients with missed appointments to reschedule and maintain appropriate notes in the system
• Schedule appointments efficiently to optimize patient satisfaction and provider availability
• Be prepared to assist in emergency situations with sound judgment and quick action
• Regularly update patient information in the EMR and confirm their insurance eligibility and financial responsibility
• Maintain a clean and organized reception area
• Handle financial transactions accurately, including co-pays and outstanding balances, while ensuring confidentiality of sensitive information
• Adhere to company policies and procedures and contribute positively to team dynamics
• Display exceptional customer service skills, treating all individuals with respect and professionalism
• Perform additional tasks as assigned by the Practice Manager

Required Qualifications

• High School Diploma is mandatory; an Associate's Degree is preferred
• Prior experience in a customer service role, preferably within a healthcare setting, is advantageous

Benefits

• Competitive Pay - Attractive compensation to reward your hard work
• Comprehensive Health Coverage - Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan - Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) - Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance - Basic life coverage, with the option for additional plans
• Disability Protection - Short-term and long-term disability coverage
• Additional Wellness Plans - Accident, critical illness, and identity theft protection plans
• Employee Assistance Program (EAP) - Confidential support for personal or work-related challenges
• Exclusive Employee Discounts - Save on products and services with special discounts
• Referral Bonus Program - Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States on a full-time basis.

Compensation & Status

• Compensation Range: $20.00 - $25.00 per hour. Final offer will be based on a combination of skills, experience, location, and internal equity.
• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting