Front Office Receptionist

QualDerm Partners; Monroeville (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Health Coverage

Generous 401(k) Plan

Paid Time Off

Company-Paid Life Insurance

Disability Protection

Employee Assistance Program

Exclusive Employee Discounts

Referral Bonus Program

Job summary

A dermatology network is seeking a Front Office Receptionist responsible for patient registration and exceptional customer service. The role includes greeting patients, verifying insurance, and maintaining a clean reception area. Candidates should have a High School Diploma and preferably some healthcare customer service experience. Opportunities for competitive pay and comprehensive benefits are offered.

Qualifications

• 1 year customer service experience in a health care office is preferred.

Responsibilities

• Greet patients and visitors in person or on the telephone.
• Schedule appointments and optimize patient satisfaction.
• Verify insurance eligibility and maintain patient confidentiality.

Skills

Customer service skills

Education

High School Diploma

Associate’s Degree

Job description

QualDerm Partners is the largest multi‑state female‑owned dermatology network in the U.S., with 150+ locations in 17 states. Our purpose is to educate, protect, and care for your skin, providing comprehensive, proactive dermatologic care.

Job Summary

The Front Office Receptionist will be responsible for accurate and timely patient registration utilizing medical systems. This individual will use the facility medical necessity tool to verify appropriate patient insurance coverage and provide exceptional customer service to physicians, patients, family members and all other medical professionals.

Essential Duties and Responsibilities

• Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries
• Notes patient arrival in Practice Management System (EMR)
• Identifies patients by date of birth and name in computer system and creates a new account if the patient is not in the system
• Prepares necessary patient paperwork prior to the patient’s appointment
• Calls “No Show” appointments to reschedule, makes appropriate notations in Practice Management System and sends letters to patients when necessary
• Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions
• Helps in emergency situations by quickly responding to patients in distress using good reasoning and judgment
• Reviews Practice Management System (EMR) for information that needs to be updated. Works with patients to obtain updated information and accurately enters information in Practice Management System (EMR)
• Identifies payer sources, verifies insurance eligibility, financial status and assigns correct payor type. Verifies if prior authorization from insurance is required; notifies Billing Department if required
• Responsible for keeping the reception area clean and organized
• Obtains revenue by recording and updating financial information, recording and collecting patient copays and/or balances at check‑in/out
• Protects patients’ rights by maintaining confidentiality of personal and financial information
• Maintains operations by following policies and procedures, and reports changes as needed
• Contributes to team effort by accomplishing related results, as needed
• Routinely demonstrates superior customer service skills
• Answers the telephone in a timely and polite manner
• Communicates with patients, visitors, providers, and team members in a courteous, professional, cooperative and mature manner
• Other duties as assigned by Practice Manager or Area Practice Manager

Requirements

• High School Diploma required; Associate’s Degree preferred
• 1 year customer service experience in a health care office preferred

Benefits

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company‑Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short‑term and long‑term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work‑related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full‑time basis.