Front Office Receptionist

Indian Spring Master Association, Inc.; Boynton Beach (FL); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Indian Spring Master Association, Inc. is seeking a Front Desk and Community Support Specialist to be the first point of contact for homeowners, residents, real estate professionals, vendors, contractors, and management partners.

This on-site role combines front-desk service with hands-on HOA operations support. The ideal candidate is organized, customer-focused, and able to juggle priorities while communicating calmly in a fast-paced office; standard hours are 8:00 a.m.

Qualifications

• Prior administrative or front-desk experience in HOA communities.
• Familiar with Enumerate Central (TOPS) and Microsoft Outlook.
• Excellent phone etiquette, customer service, and written communication.
• Strong organization, attention to detail, and time management.
• On-site work during scheduled hours.

Responsibilities

• Greet residents and visitors and provide information in a courteous manner.
• Answer calls, monitor voicemail, route to the appropriate team, and give accurate information.
• Coordinate vendor access with gate or security personnel when needed.
• Receive, date-stamp, and route mail, deliveries, invoices, and packages.
• Enter work orders in TOPS and track status with updates to homeowners.
• Provide administrative support for HOA operations and onboarding.

Skills

TOPS

MS Outlook

Phone etiquette

Customer service

Organization

Communication

Tools

TOPS

MS Outlook

Job description

Front Desk and Community Support Specialist

Community Association Management

EMPLOYMENT

Full time

PAY

$22 to $25 per hour

SCHEDULE

40 hours per week

WORK SETTING

We are seeking an experienced, customer-focused professional to serve as the first point of contact for homeowners, residents, real estate professionals, vendors, contractors, and management partners. This position combines front-desk service with hands-on administrative support for condominium and homeowners association operations.

The right candidate is organized, dependable, comfortable managing competing priorities, and able to communicate calmly and professionally in a fast-paced office. The standard schedule is 8:00 a.m. to 5:00 p.m. with a one-hour lunch.

Key Responsibilities

Front Desk and Community Support Specialist

Community Association Management

EMPLOYMENT

Full time

PAY

$22 to $25 per hour

SCHEDULE

40 hours per week

WORK SETTING

On site

We are seeking an experienced, customer-focused professional to serve as the first point of contact for homeowners, residents, real estate professionals, vendors, contractors, and management partners. This position combines front-desk service with hands-on administrative support for condominium and homeowners association operations.

The right candidate is organized, dependable, comfortable managing competing priorities, and able to communicate calmly and professionally in a fast-paced office. The standard schedule is 8:00 a.m. to 5:00 p.m. with a one-hour lunch.

Key Responsibilities

Front Desk and Resident Service

• Greet and assist homeowners, residents, real estate professionals, vendors, contractors, and visitors in a courteous and professional manner.
• Answer incoming calls, monitor voicemail, route calls to the appropriate team member, and provide accurate general information.
• Identify the appropriate department or manager for each inquiry and relay homeowner concerns promptly.
• Coordinate vendor access with community gate or security personnel when needed.
• Receive, date-stamp, and route incoming mail, deliveries, invoices, and packages.

Work Orders and Records

• Receive work order requests, enter them accurately in Enumerate Central (TOPS), and research prior service history when needed.
• Assign or route work orders as directed by the property manager and communicate updates to homeowners.
• Track open items and close work orders after completion by maintenance personnel or vendors.
• Prepare recurring work order reports and maintain organized resident and association records.

Back-up for Architectural Requests

• Guide homeowners through architectural request forms and explain submission requirements.
• Collect and verify supporting documents, including contractor licenses, insurance information, samples, and permit numbers when applicable.
• Communicate with contractors, insurance carriers, property managers, and outside management companies to obtain missing information and required signatures.
• Log and track requests, prepare approval or denial correspondence, and notify homeowners or contractors of decisions.

Administrative Support

• Support the onboarding and processing of new homeowners.
• Assist with sales and lease packages, estoppel-ordering questions, spreadsheets, email correspondence, and document preparation.

Qualifications

• Prior administrative or front-desk experience supporting condominium or homeowners association communities.
• Working knowledge of Enumerate Central (TOPS) property management software and Microsoft Outlook.
• Excellent phone etiquette, customer service, and written communication skills.
• Strong organization, attention to detail, follow-through, and time-management skills.
• Ability to handle frequent interruptions, prioritize multiple requests, and remain professional in challenging interactions.
• Comfort using Microsoft Office tools, email, spreadsheets, and virtual meeting platforms.
• Ability to work on site during the scheduled hours.

Benefits

Benefits include health, dental, and vision insurance; a 401(k) plan; and paid time off.

We are an equal opportunity employer and consider qualified applicants without regard to legally protected characteristics.