Front Office Receptionist

Aspire Physical Therapy LLC; Bend (OR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Disability insurance

Up to 3 weeks of paid time off

6 paid holidays

Paid training

Job summary

Aspire Physical Therapy LLC in Bend, Oregon is hiring a friendly Front Office Receptionist to join our team. You’ll be the first voice patients hear, greet them at check‑in, answer calls, and help schedule visits with warmth and professionalism.

We offer a full‑time, long‑term role with the possibility of starting part‑time, comprehensive benefits, paid training, and a supportive team culture. If you’re organized, detail‑oriented, reliable, and enjoy helping people in a healthcare setting, we’d

Qualifications

• Front Office Receptionist role in a healthcare setting requiring friendly, dependable, and highly organized approach.
• Excellent verbal and written communication skills are essential.
• Comfort with phone conversations and communicating with diverse patients.
• Strong organizational skills and attention to detail; ability to multitask.

Responsibilities

• Greet and check patients in and out
• Answer incoming calls and communicate confidently with patients
• Schedule and reschedule appointments
• Collect copays, coinsurance, deductibles, and other payments
• Explain insurance benefits and patient financial responsibility after training
• Maintain an organized, welcoming front office and assist with administrative tasks

Skills

Verbal and written communication

Phone communication

Organizational skills

Attention to detail

Multitasking

Reliability

Team collaboration

Job description

Aspire Physical Therapy is looking for a friendly, dependable, and highly organized Front Office Receptionist to join our team!

Our front office team plays an incredibly important role in the experience our patients have at Aspire. You’ll often be the first person a patient speaks with and the first face they see when they walk through our doors. We’re looking for someone who genuinely enjoys helping people, communicates confidently and professionally, and can keep things moving in a busy healthcare environment while making patients feel welcomed and cared for.

We are ideally looking for someone interested in a full‑time, long‑term position with Aspire. However, we are open to the right candidate who is looking for part‑time hours or who would like to begin part‑time and transition into a full‑time role.

What You’ll Do

As a Front Office Receptionist, you’ll help keep our clinic running smoothly while creating a positive experience for our patients.

Responsibilities include:

• Greeting and checking patients in and out
• Answering incoming phone calls and communicating confidently with patients
• Scheduling and rescheduling appointments
• Responding to voicemails and assisting with referral‑related calls and tasks
• Collecting copays, coinsurance, deductibles, outstanding balances, and other patient payments
• Communicating insurance benefit information to patients; after appropriate training
• Helping patients understand scheduling and basic billing/insurance questions
• Managing multiple tasks throughout the day
• Completing administrative tasks accurately and efficiently
• Helping maintain an organized, welcoming front office environment and positive attitude

This position requires frequent multitasking and task‑switching. For example, you may be returning referral calls or working on prepping the next day’s schedule when a patient arrives and needs to be checked in, the phone rings, or someone needs help scheduling. You need to be comfortable pausing one task, addressing the immediate need, and then returning to complete what you were working on.

Who We’re Looking For

You may be a great fit if you:

• Have excellent verbal and written communication skills
• Are very comfortable talking on the phone and communicating with a wide variety of people
• Are warm, professional, and patient‑focused
• Have strong organizational skills and attention to detail
• Can confidently discuss and collect money from patients in a professional and compassionate manner
• Are comfortable learning to explain insurance benefits and patient financial responsibility
• Can multitask and shift priorities without losing track of unfinished tasks
• Are self‑directed and able to identify what needs to be done during quieter moments
• Are dependable, punctual, and take ownership of your responsibilities
• Enjoy being part of a collaborative team while also being able to work independently
• Are comfortable learning new technology and computer systems
• Are looking for a long‑term position and a team you can grow with

Previous medical office, healthcare, insurance, scheduling, or customer service experience is helpful, but we are willing to train the right person. Attitude, communication skills, reliability, organization, and willingness to learn are especially important to us.

Why Aspire?

Aspire Physical Therapy is a specialty physical therapy clinic in Bend providing individualized, one‑on‑one care in pelvic health, pregnancy and postpartum rehabilitation, orthopedics, vestibular and concussion rehabilitation, and TMJ dysfunction.

We care deeply about providing an excellent patient experience, but we also care about creating a workplace where our team enjoys coming to work. We value communication, teamwork, growth, kindness, accountability, and supporting one another.

We’re not looking for someone who simply wants their next job. We’re hoping to find someone who wants to become a meaningful, long‑term part of the Aspire team.

Full‑Time Benefits

Eligible full‑time employees receive a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Life insurance
• Disability insurance
• Up to 3 weeks of paid time off
• 6 paid holidays
• Paid training
• A supportive, collaborative team culture
• The opportunity to learn and grow within a specialty healthcare practice

Schedule

Full‑time preferred, with part‑time candidates considered for the right fit. We are also open to candidates interested in beginning part‑time with the goal of transitioning to full‑time.

If you’re someone who enjoys helping people, thrives in an environment where no two days are exactly the same, and takes pride in keeping things organized and running smoothly, we’d love to hear from you.