Front Office - Patient Services Representative (Cardiology)

San Diego Cardiac Center Medical Group Inc; San Diego (CA); On-site; USD 57,308,000 - 68,770,000; Full time

Job summary

San Diego Cardiac Center Medical Group Inc. is seeking a Front Desk Patient Service Representative to greet patients, schedule appointments, verify insurance, and coordinate care in a busy on-site clinic in San Diego.

The role requires excellent communication, strong organization, and HIPAA compliance; EPIC experience is a plus; bilingual Spanish is preferred. Full-time, day shifts, no weekends.

Qualifications

• High school diploma or equivalent required.
• Customer service experience of 1 year preferred.
• Spanish-speaking is preferred.
• Healthcare experience preferred.
• Ability to operate a multi-line telephone system.
• Knowledge of medical terminology helpful.
• Must be punctual with a professional appearance.
• On-site role in Kearny Mesa, CA.

Responsibilities

• Greet patients in person and on the phone.
• Open the office and manage reception responsibilities.
• Verify insurance information and collect co-pays; scan data into patient chart.
• Balance cash drawer at end of day.
• Use EPIC to alert providers upon patient arrival.
• Schedule efficiently to optimize provider time.
• Answer calls and route to appropriate staff.
• Maintain patient confidentiality per HIPAA policies.

Skills

Patient-focused care

Communication skills

Organization & time management

Attention to detail

Teamwork

Professionalism

Education

High school diploma or equivalent

Tools

EPIC EHR

Job description

Want to join a dynamic team?

As a client-facing professional, our Front Desk Patient Service Representative (PSR) plays a key role in representing our practice within the medical community. One of the main functions of this position is to serve as a point of contact for patients before and after their appointment and offer them friendly and prompt assistance while coordinating the patient's care.

PRIMARY DUTIES AND RESPONSIBILITIES:

The primary job function required of our Front Desk/PSR includes the following, but not limited to:

• Greet patients professionally both in person and on the phone
• Open the office each morning and ensure the waiting room is presentable and tidy; serve as a backup when needed for the closing of the office at the end of the day
• Demonstrate patience and understanding when explaining intake paperwork and registration information, verify and collect insurance information and co-payments, ensure demographics and HIPPA forms are current; properly scan the correct information into the patient's chart. Manage co-pay batch for both systems and balance the cash drawer at the end of the day
• Provide each patient with the "review of systems form" for completion
• Answer incoming calls and properly route them to the appropriate individual that can address their question/issue; regularly check for voicemail messages and return calls within 24 hours
• Distribute incoming faxes throughout the day, as appropriate
• Utilize our EHR system (EPIC) to properly alert (tagging) our providers upon patient arrival
• Optimize provider schedules and patient satisfaction with efficient scheduling
• Respond timely to email and voicemail messages and make updates to that day's schedule, as appropriate
• Contact providers about any cancellations or last-minute appointments scheduled, as appropriate
• Maintain inventory patient communication/education information (i.e. registration forms, new patient packets, business cards, MD bio cards, etc.)
• Notify and promote the patient portal with patients
• Maintain patient confidentiality to ensure compliance with HIPAA policies and procedures
• Serve as a back-up to Check-out PSR
• Be a team player: Identify how you might assist fellow team members during daily operations to ensure a smooth flow of clinic hours
• Always represent SDCC and its staff and Providers in a professional, courteous, and respectful manager on or off property
• Perform other duties as assigned or requested

CORE COMPETENCIES AND EXPECTATIONS:

A successful Front Office /PSR will possess the necessary core competencies and meet the general expectations, such as:

• Practice patient-focused care
• Effective communication skills to converse clearly over the telephone and in person
• Exceptional organizational and time management skills to manage multiple priorities while remaining professional and calm
• Attention to detail to maintain a high-volume level of accuracy; ability to work independently and perform functions with minimal supervision; be self-directed; flexible, and prioritize
• Technological skills, such as using word processing and spreadsheet programs to track data
• Interpersonal skills to interact positively with many diverse individuals
• Be punctual and maintain a positive attitude and a professional appearance
• Medical software and/or medical terminology and knowledge of contracted insurance plans, a plus
• Ability to operate a multi-line telephone system
• Excellent customer service skills and working knowledge of general office duties
• Works well in an environment with firm deadlines; results oriented; ability to work independently and as part of a team
• Consistently demonstrate and promote the values of respect, honesty, and dignity for all patients and SDCC team members. Must be committed to the constant pursuit of excellence and teamwork
• Maintenance of current Cardiopulmonary Resuscitation (CPR) for HealthCare Workers or Basic Cardiac Life Support (BCLS) certification for HealthCare workers

WORKING ENVIRONMENT

Physical demands:

• Approximately 75% of time during regular shift hours are devoted to walking, squatting, sitting, bending, and reaching
• Approximately 25% of time during regular shift hours are devoted to standing
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions

Working conditions:

• Ability to function in a fast-paced/high stress healthcare office environment , which may involve dealing with a high traffic volume of people and stressful situations requiring the ability to think clearly; respond quickly; and to be able to perform multiple tasks simultaneously.

Job Types:

Full-time/In-office

Salary:

$20.00 - $24.00 per hour

(The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices)

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute:

• Kearny Mesa, CA 92123: Reliably commute to the office (this is an on-site role)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Healthcare: 1 year (Preferred)
• Spanish-speaking (Preferred)

Shift availability:

• Day Shift (Required)

Work Location:

One location

San Diego Cardiac Center Medical Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, status as a protected veteran, or status as a qualified individual with disability.