Front Office / Patient Coordinator

Akesomedical; Los Angeles (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a compassionate and dedicated team as a Front Office/Patient Coordinator in a dynamic healthcare environment. This role is pivotal in enhancing the patient experience, requiring a warm and welcoming demeanor as you greet patients and manage their needs from arrival to departure. With responsibilities ranging from scheduling appointments to ensuring patient satisfaction, you will play a crucial role in delivering exceptional care. If you thrive in a fast-paced setting and are passionate about providing top-notch service, this opportunity is perfect for you to grow and make a difference in patients' lives.

Qualifications

• 1+ years as a medical Front Office Receptionist required.
• Strong communication and organizational skills are essential.

Responsibilities

• Greet and assist patients during check-in and check-out.
• Schedule appointments and confirm patient visits.
• Ensure high-quality customer service and patient satisfaction.

Skills

Customer Service

Multitasking

Communication Skills

Organizational Skills

Attention to Detail

Proactive Problem Solving

Education

High School Diploma

Certification in Medical Office Administration

Tools

Office Equipment (fax, copier, iPad)

Job description

About Us

Our physicians offer a full scope of occupational medicine services designed to help reduce healthcare costs, while minimizing lost work time and increasing employee productivity. To accomplish these goals, Akeso is outcome focused and provides medical care on an urgent or appointment basis for occupational injuries and illnesses. We also design modified work and rehabilitation programs to enable injured employees to return to work as soon as possible.

Job Description

As a Front Office/Patient Coordinator, you will contribute to the patient experience from start to finish, beginning with warmly greeting patients and visitors to the practice. This role demands multi-tasking in a fast-paced environment with experience necessary in triaging phone calls, scheduling, insurance verification, rooming patients, vitals, blood draws, and treating and communicating instructions to patients. The Front Office Receptionist will be the first point of contact for the practice and you will support day-to-day operations by ensuring high quality customer service for our patients.

If you have the ability to represent the highest quality of care in all aspects of patient engagement, and a willingness to demonstrate a very caring and respectful demeanor we want to hear from you. The ideal candidate will reflect our mission of offering highly personalized, compassionate care and be excited by the opportunity to learn and grow with the Practice. Candidate should also be able to demonstrate a positive attitude, strong communication and computer skills.

Key Responsibilities

• Greet and welcome patients and visitors as soon as they arrive at the office.
• Perform the patient check-in check out process.
• Assist patients with initial paperwork.
• Answer, screen, and forward incoming phone calls.
• Confirm patient appointments.
• Schedule and coordinate patient appointments.
• Insurance verifications and authorizations.
• Maintain in depth knowledge and command of all offered services.
• Office inventory.
• Ensure reception area is tidy and presentable.
• Receive, sort, and distribute daily mail / deliveries.
• Accurately input patient data with high attention to detail.
• Answer patients’ queries and ensure quality customer service.
• Ensure patient satisfaction at all times.
• Collaborate with other staff.
• Ensure patient record safety.
• Maintain all records in accordance with HIPAA requirements as well as internal confidentiality requirements.

Qualifications/Experience

• Minimum 1-year proven work experience as a medical Front Office Receptionist.
• Hands-on experience with office equipment (i.e., fax machine, copier, iPad, etc.).
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Strong multitasking and time-management skills, with the ability to prioritize tasks.
• Demonstrated experience of delivering excellent customer service.
• Collaborate successfully with patients and team members.
• Experience working in a fast-paced environment.
• Strong desire to provide the best possible patient experience.
• Operates with the highest level of ethics, integrity, and confidentiality.