Front Office Night Auditor

Chetola Resort & Conference Center; Blowing Rock (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Chetola Resort is seeking a Front Office Night Auditor who will ensure smooth overnight operations while providing excellent guest service. This role encompasses managing guest transactions, addressing late-night inquiries, and ensuring the safety and security of the hotel premises. Ideal candidates thrive in a quiet, independent environment and possess strong attention to detail. An opportunity to join a respected resort, contributing to a welcoming experience and career growth awaits you.

Benefits

Competitive hourly wage

Comprehensive benefits including health, dental, and vision

Paid time off (PTO)

On-property perks

Qualifications

• Dependable, detail-oriented individual with prior night audit experience preferred.
• Comfortable with overnight shifts and securing a welcoming atmosphere for guests.
• Strong organizational skills and able to handle sensitive situations.

Responsibilities

• Ensure smooth overnight operations and assist guests with late-night needs.
• Perform nightly audit of transactions and balance the front desk cash drawer.
• Conduct nightly property walks to ensure security and maintain cleanliness.

Skills

Customer Service

Attention to Detail

Communication Skills

Basic Math Skills

Education

Previous experience in hospitality or customer service

Job description

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ABOUT CHETOLA RESORT

For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina as a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive outdoor experiences—from Orvis-endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock boasts many of the most luxurious residences in all of the Carolinas, with an affluent clientele in a year-round destination.

Description

ABOUT CHETOLA RESORT

For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina as a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive outdoor experiences—from Orvis-endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock boasts many of the most luxurious residences in all of the Carolinas, with an affluent clientele in a year-round destination.

THE ROLE

Chetola Resort is seeking a reliable and detail-oriented Front Desk Night Auditor to serve as the overnight face of the resort. This position is responsible for ensuring smooth overnight operations at the front desk, assisting guests with late-night needs, and performing essential auditing tasks to reconcile the day’s financial transactions. This is a great opportunity for someone who is dependable, customer-service focused, and comfortable working independently in a serene overnight environment.

Schedule: 9:00 PM to 7:00 AM, four nights per week. Weekend and holiday availability required.

What You’ll Do

Guest Experience & Service Delivery

• Greet and assist guests with check-ins, check-outs, and general inquiries in a professional and courteous manner
• Serve as the primary contact for guest needs during overnight hours
• Respond to emergency situations and coordinate with relevant departments as needed
• Provide resort information and recommendations to enhance the guest experience
  
  

Audit & Administrative Tasks

• Complete nightly audit of all daily financial transactions and ensure accuracy of guest folios
• Prepare daily summary reports for management and accounting
• Post charges and payments to guest accounts
• Balance and reconcile front desk cash drawer and credit card transactions
• Monitor room availability and manage overnight reservations or walk-ins
  
  

Operations & Safety

• Maintain a clean, secure, and welcoming front desk and lobby area
• Conduct nightly property walks and ensure security measures are in place
• Follow all company procedures and maintain accurate records of overnight incidents or issues
  
  

Requirements

ABOUT YOU

• A dependable night owl who thrives in a quiet, independent work environment
• Approachable, courteous, and calm under pressure
• Highly organized with strong attention to detail
• Able to handle sensitive guest situations with discretion and professionalism
  
  

Requirements

• Previous experience in hospitality, customer service, or night audit preferred
• Comfortable working overnight shifts, weekends, and holidays
• Proficiency with computers and ability to learn property management systems
• Strong communication and basic math/accounting skills
• Ability to stand for long periods and lift up to 25 lbs occasionally
  
  

WHY CHETOLA

• One of the largest private employers in the county with a dynamic work setting and strong potential for career growth
• Join a dedicated and growing team shaping the next era of a beloved mountain resort
• Contribute meaningfully to a culture rooted in connection, craftsmanship, and care
• Competitive hourly wage
• Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, and supplemental benefits as well as PTO and on-property perks
  
  

Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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